I have a G1315C detector that fails "Lowest Intensity Test" in the 190-220 nm range (1867 counts) and the 221-350 nm range (4915 counts). All other intensity values are significantly lower than when conducted a year ago. A new Agilent lamp is installed…
We have Thermo Xcalibur 2.2 to control both Agilent LC1200 stack and Thermo TSQ quantum Ultra, but Xcalibur could not recognize Agilent LC although it can see TSQ MS. it always says " pump/autosampler report a failure when trying to run initialize command…
Hi.
From a year till now, every time we measure, whether in LA-ICP-MS or in liquid mode, sensitivity is not good.
Furthermore, relationship between masses differ a lot through time (like, 3 or 4 hours).
Agilent Argentina does not provide useful…
Hello, I added tags to this post to increase visibility. It looks like this is a continuation of your previous post: https://community.agilent.com/message/4851-re-automatic-upload-failed-reason-unknown-error#comment-4851 . Is that correct? Typically we…
Hi Marty, Thanks for your reply and suggested CC approach. I will try to clarify what i want the report to do. i have attached an excel file showing an example but it doesn't open properly for me so i have inserted the table below. I want to report the…
Hello Can someone try to explain the following errors to me (and how to fix it)? manual integration failed... 1. "Object reference not set to an instance of an object" or/and 2. manually integrated peak does not match quantitation criteria also wondering…
Hello Renato, Those tests would normally be completed by the Field Service Engineer as part of Operational Qualification for the instrumentation. The engineer has special software tools that enable automated testing and automated Pass/Fail assignment…
Hello
I am not an applications expert, but if I had to guess it is because ArC would be present through your calibration - from blank to all standards. ArC present in no gas mode would artificially increases counts in blank and standards, thus potentially…
Dear ryoboyle, thank you for the quick response. I am creating an IR-template for reporting results of unknown impurities from multiplate injection of sample or/and from multiple preparation of one sample batch. I use „Compound_Name“ for grouping them…
Thanks, James. I ran into the "Autostart Macro failed, error# 17928 occurred" and then Chemstation opened up to the "Data Analysis" window. I switched the view to the "Method and Run Control" window, closed Chemstation and then reopened it. I did not…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue:
This article explains how to install the Agilent 2100 Expert software and connect a PC to an Agilent 2100 Bioanalyzer system.
Steps to follow:
The latest version of...
This Information Applies To: 2100 Bioanalyzer systems, 2100 Expert software
Issue: W hen trying to launch the Agilent 2100 Expert software, the process aborts and the user sees run-time error message :
Run-time error '50003 ' often indicates...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The DV 200 score is a quality score for evaluating quality of RNA derived from formalin-fixed paraffin-embedded (FFPE) samples established by Illumina Inc. in 2016. It represents...
This Information Applies To: Agilent 2100 Bioanalyzer system, 2100 Expert software without Security Pack addon
Issue
The 2100 Expert software gives a counter mismatch error in the log book which may lead to data loss (blank lanes). Specifically...
This Information Applies To: Agilent ICP Expert software.
Issue
The software version is often asked and is a valuable information: to see if any updates are needed, if certain options are available etc.
Steps to Follow
Launch ICP Expert...
This Information Applies To: Agilent OpenLab CDS
Issue
This article provides step-by-step instructions to calculate peak-to-valley ratio in OpenLab CDS.
Background
The peak-to-valley ratio is calculated to indicate the quality of peak separation...
This Information Applies To: Agilent 6500 Series Q-TOF LC/MS systems, MassHunter Workstation 10.1 or below and MassHunter Workstation 11.0 .
Issue
Fully reset the Q-TOF LC/MS system via a power cycle without venting. For users who experience slow...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, and Oligo Pro II systems
Issue
The volume of sample used by Agilent parallel capillary electrophoresis systems during a run.
Resolution
The...
This Information Applies To: Agilent 2100 Expert software, 2100 Expert Security Pack, 2100 Bioanalyzer
Issue
When opening the 2100 Expert software and using the Security Pack, the error message " Start of launcher application failed - The requested...
This Information Applies To: Agilent 6890, 6850, 7890, 8890, 8860, Intuvo 9000 GC systems.
Issue
The exchange of the ignitor in a Flame Photometric Detector (FPD) may be required in the following scenarios:
Preventive or periodic maintenance...