Hello E_Johnson ,
I’m sorry for the delayed reply to your message.
Thank you for asking this question. Always refer to the applicable Agilent instrument safety information when performing instrument maintenance or repair ( 7890 Series GC Safety Manual…
Hi we are now using masshunter quant to process the data of gc/fid obtain by openlab cds and then using gc translator.the multiplier has already been set in the sequence table.and is there a way to obtain it from the masshunter in the batch table.so the…
Hello!! When running HPLC, I am receiving the following warning which prevents my sequences from running: "DAD method download failed for module G4212B:DEAA303287! Use Signal is not allowed to be changed during run." I am receiving this warning when I…
Hi, i want to update the Firmware of an 5975C with the Firmware Update program msupdate.exe of OpenLab to Version 7.02.29. At the moment the version is 5.02.09 and this version doesn’t support the new OpenLab. Unfortunately the update aborts at one point…
Hello,
I had my 6890 Plus GC connected to Chemstation B04.02 through a G1369B LAN card recently. Today I had a warning #103 "Sig 1 buffer full" shown in the GC display, probably because the PC went to saver mode over the past couple of days. I restarted…
Dear all,
we just recently received an upgrade from OpenLab 2.3 to 2.7. We control a Shimadzu with OpenLab. The Shimadzu GC-FID received a new set of drivers during upgrade.
We are now running into problems during calibration of our runs which were…
Hello scientists, I need help
I am using an MP-AES 4200, It worked perfectly until we had a power interruption. Ever since it has kept giving errors such as
1. Plasma Failed to ignite. This may be due to a low supply of Argon or Nitrogen, a deteriorated…
This Information Applies To: Agilent 5975 and 5977 series GC/MSD
Issue:
Tuning the Agilent GC/MSD with EI sources, requires the use of perfluorotributylamine (PFTBA). The calibration vial will be depleted eventually due to regular use. This article...
This Information Applies To: Agilent 5975 and 5977 series GC/MSD
Issue:
If the PFDTD signal is absent or low, but the reagent ions are normal, you may have run out of CI Calibrant.
Inspect the calibration vial on the back of the flow controller...
This Information Applies To: Agilent 5975 and 5977 Series GC/MSD
Issue:
For some GC/MSD maintenance or repair asks, it is required to open the side plate (filament exchange, ion source cleaning, electron multiplier exchange, column installation...
This Information Applies To: Agilent GC/MS MassHunter Acquisition Software Agilent 5975/5977 GC/MSD
Issue
Use the Early Maintenance Feedback (EMF) tool to track the GC/MSD's consumable resource and part use, and to configure alerts for when they...
This Information Applies To: Agilent GC/MSD systems
Issue:
After a filament fails, there will be a system error message: "No emission current". Switching to the other filament (except for the CI ion source, which has just one filament), and then...
This Information Applies To: Agilent 7693A automatic liquid sampler tray
Issue:
The orange Align Mode light comes on . T he sample tray of the Agilent automatic liquid sampler 7693A will not operate again until the alignment procedure has successfully...
This Information Applies To: Agilent 7693A Automatic Liquid Sampler
Issue:
The automatic liquid sampler may need to be replaced, in case it is worn or dirty.
Steps to follow
To remove the syringe:
Open the injector door.
Slide...
This Information Applies To: Agilent 7693A Automatic Liquid Sampler
Issue:
Two turrets are provided with the 7693A injector, the 16-sample standalone turret, and the 3-sample transfer turret used with the 150-sample tray (See Figure 1 ). The turret...
This Information Applies To: Agilent 7697A Headspace Sampler
Issue:
There is a potential leak external to the Headspace unit that can cause loss of pressure.
Steps to Follow:
This article is a troubleshooting guide for when you suspect there...
This Information Applies To: Agilent 7693A Automatic Liquid Sampler
Issue:
This document explains how to replace the syringe carrier assembly in case you want to change from standard to high volume syringes, or if an Agilent support representative...