Hello Community
We have a reproducabiility problem on GC-FID's. We run an alkane standard every day in the morning. Peak shapes are looks good but when i compare the total area of the peaks over the last weeks an month, its very bad, i have a standard…
Hi
How do I remove FID signal from the report for a dual TCD & FID GC, we use just TCD detector to analyses gas samples and this issue appear yesterday.
open lab rev. C01.05
Hello,
That error usually means that the EM grating motor has failed and will need to be replaced. You should call Agilent support for an onsite call.
As for how can you continue working without the FLD. I assume you have other detector(s) on this…
I have a chemist who uses GC/MS and has been experiencing issues with running samples and when he connects to the workstation with GC/MS via VNC Viewer it causes the samples to fail and throw errors such as, "Cannon open file D:\MassHunter\GCMS\1\simulate…
Hello!
I am inquiring about a Turbo-V 3K-T High Vacuum Turbo Pump which unfortunately failed due to a bearing problem. I would like to receive information and advice on the following issues:
1. Is a repair kit available for the Turbo-V 3K-T pump?…
Hi Agilent,
Due to helium shortage, we need to change carrier gas for our GC-FID. Most documentation for Agilent suggests either H2 or N2, and the Chemstation configuration shows those options as well.
We are considering using argon, however, I…
Hello MikeL ,
Just wanted to post what we discussed during your call with the support center so if anyone else sees a similar problem they will have some things to try.
There can be issues with copying and pasting fairly large amounts of information…
Since the FID and TCD are in series, I would guess that the extra noise on the peak through the FID is due to the TCD valve switching between carrier and reference. Try setting the FID signal rate to 5 Hz. Also, the FID makeup flow can be reduced or turned…
This Information Applies To: Agilent CI Source
Issue:
During normal operation of the GC/MS, the CI ion source will need to be disassembled to proceed with abrasive ion source cleaning and / or routine replacement of consumable parts (filament and...
This Information Applies To: Agilent OpenLab CDS
Issue
This article will explain how to add a sequence summary report line to a sequence, in Agilent OpenLab CDS, as well as how to configure it so it matches your reporting needs.
Background ...
This Information Applies To: Agilent OpenLab CDS, OpenLab CDS ChemStation, OpenLab CDS EZChrom.
Issue
Process for creating a desktop shortcut for your instruments, with OpenLab software, to enable quick access to your acquisition window.
Background...
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How to Recover a SubscribeNet Password
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This Information Applies To: Agilent Software products with SubscribeNet license.
Issue
Resolutions for password recovery use if you have: lost your password, been locked out of the account, or you don't know if you have an account with SubscribeNet...
This Information Applies To: Agilent OpenLab CDS, OpenLab CDS EZChrom
Issue
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Steps to Follow
Open the Control Panel of your...
This Information Applies To: Agilent 6100, 6200, 6400 and 6500 LC/MS Systems
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Background
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This Information Applies To: Agilent LC/MS Systems
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The MS solvent selection valve (SSV) rotor seal is replaced annually as part of the Preventive Maintenance. It can also be replaced as part of troubleshooting a leak, a flow blockage, or when...
This Information Applies To: All Agilent HPLC modules.
Issue:
The firmware is stored on a HPLC module's mainboard. It's a set of parameters, low-level commands, and functions stored on the internal memory of a HPLC module and required for its operation...