Problem: Unable to perform Instrument Configuration for Agilent 1290 LC. The instrument pings at IP address 192.168.254.11 with NO packet loss and connects fine in Agilent Lab Advisor software. Able to perform instrument commands in Lab Advisor.
However…
Hi, I am using a batch file to reprocess data under a different method. The integration and events table look correct on the screen. I have adjusted all of the batch settings options, but the final report only includes the sample information without any…
Date and Time: 07/07/2019 07:26 Program: Agilent MassHunter Workstation Software Qualitative Analysis B.03.01 Build Configuration: Release Message: Retrieving the COM class factory for component with CLSID {4CBCEED8-D9F8-4440-A127-4E840D0573DF} failed…
Hi Everyone,
Please can you help me. We have been having repeatability problems on the HP7890B for a long time and can't get to the bottom of it. Analysing for VOC. I have run lots of RSD measurements (10 injections). A common thing we are seeing…
After most MSD maintenance (filament change/switch, source cleaning, etc...) I seem to have an issue with the baseline dropping in series (offset pattern) for up to 2 weeks afterwards. I'm new to this machine, but I'm in the process of slowly changing…
I looked around but failed to find anything useful. Is there somehow possible to export results/data from SureMass-deconvolution/ID in Unknowns Analysis for further processing and or statistical analysis (besides .CEF-format)?
What are the typical use cases of the Resolve handheld Raman analyzer?
Resolve is a highly sensitive handheld Raman-based chemical identification system that offers real-time detection and identification of unknown military, commercial and homemade…
Hello all I'm looking at designing some standby methods for my 4 GC-FIDs and 3 GC-MSs as they are often sitting idle for 3/4 days a week and are happily consuming helium, hydrogen and generally sucking money away basically for no reason. Turning them…
Hi there, I've recently started using a GCMS (7890A + 5975C MSD). The tune has failed and the GC shows a flat line at 0.5 whenever a sample is run. I've attached all relevant photographs I could think of, including the GC spectra where it all stopped…
I've recently been running into some problems with performing SureMass conversion of data collected on a 6546 LC-QTOF. I'm collecting both profile and centroid MS data using the default data storage thresholds.
Initially, I was running SureMass conversion…
This Information Applies To: Agilent 7693A, 7650A, and 7683 Series automated liquid samplers
Issue
GC software or GC LED display shows ALS Failure code 245: Autosampler front tower plunger error or ALS Failure Code 945: Auto injector back tower...
This Information Applies To: TapeStation ScreenTapes and reagents
Issue
Using the search tool on Agilent.com to locate the declarations of conformity (DOC) for Agilent ScreenTapes and Test-Tapes, certificates of conformity (COC) for TapeStation...
This Information Applies To: Agilent 7693A Automatic Liquid Sampler
Issue:
The Automatic Liquid Sampler (ALS) system calibration process aligns the sample tray with the injector turret position to enable vial transfers without incident.
Calibration...
This Information Applies To: Agilent ICP-MS MassHunter Workstation 4.6 or below, and ICP-MS MassHunter Workstation 5.1 and above.
Issue
Guide for identifying the current software version your Agilent ICP-MS system is using, to see if any updates...
This Information Applies To: Agilent OpenLab ChemStation, Agilent OpenLab EZChrom, Agilent OpenLab CDS.
Issue
When users of OpenLab CDS forget their passwords, another user with the right privileges will reset their password, however, sometimes...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
Error messages related to temperature can cause the plasma to shut off or disable plasma ignition. While a warning message will still allow the plasma to light...
This Information Applies To: Agilent ICP-MS MassHunter Software 4.x and 5.x
Issue
How to view meters in ICP-MS MassHunter Software, or change what meters are selected?
Background
ICP-MS MassHunter allows up to five meters to be displayed at...
This Information Applies To: Agilent ICP-MS (7800/7850/7900/8900)
Issue
How to replace the oil mist filter in the MS40+ or MS40-S?
Background
The oil mist filter in the MS40+ or MS40-S should be replaced yearly.
Warning :
...
This Information Applies To: Agilent ICP-MS (7700/7800/8800)
Issue
How to check the DS 402 foreline pump to determine if the pump needs maintenance.
Background
The oil cleanliness and oil level in the DS 402 foreline pump should be checked...
This Information Applies To: Agilent ICP-MS systems (7700, 7800, 7850, 7900, 8800, 8900)
Issue
After shutting down and restarting the ICP-MS, sometimes the communication between ICP-MS and PC does not automatically reconnect. It may be necessary...