The tune evaluation criteria are benchmarks that GCMS instruments typically pass.
"Designed for" and "works with" are two different things. The tune evaluation was created before the Extractor Source and High Efficiency Source. These ion sources get…
Hello, we were not able to tune the instrument at all. There was so much noise at low mass that it fails the initial quad coarse mass calibration. We think it is PEG contamination, possibly also PPG, but a number of masses correspond with sodiated PEG…
I have a G4226A autosampler with a recurring error message. Movement of needle into seat failed [EE 4714, 3204]
This error started after the autosampler had been repaired by a field engineer. The main board had to be replaced; the computer was unable…
Hey Ryan, try the following. Normally, the valve command failed is coming as a result of the position not found. Overtightened screws are a typical result if you have done maintenance before (happened to me the first time...). Tighten the screws each…
I am trying to quantify ethyl lactate in ethanol 20% (remainder water). When I run multiple injections, the RSD is 6-8% for the ethyl lactate peak. The ethyl lactate standard should be 0.2% v/v. We typically test samples that are 95-100% ethanol and use…
Hi, I am using Agilent 7820A GC-FID with EZChrom Elite v3.3.2. software. After the completion of each sequence, I would like to automatically generate a .text file along .dat file. So far, after the sequence has ended, I process the sequence and then…
Good Evening, I realize this is a bizzare question but basically what we have is a Dean Switch GCMS system and we use cut windows to determine when the best time is to switch from column 1 (inlet to switch to 3rd column - vent) to column 2 (inlet column…
I think that, with this version of the software, there are configuration files stored in the "instrument number folder", e.g. C:\Chem32\n I was going to suggest that you try to delete/rename the config.reg file, having closed all instances of Chemstation…
Hello,
We have an agilent 6545. Today when we are doing a mass calibration check, the masses of the negative tune ions seems to be shifted (For example 1633.9988 is now showing 1639.2109 and so on for the other ions) and mass calibration check seems…
Actually, you have to be sure that it's detector problem or not.
And if still problem persist and after changing lamps intensity test, wavelength test failed again then you have to call to your local agilent support to check electronics and optics etc…
This Information Applies To: Agilent OpenLab CDS versions 2.4 or higher.
Issue
How to preview result files using various Report Templates in OpenLab CDS versions 2.4 or higher.
Requirements
The user has the result set loaded in OpenLab CDS...
This Information Applies To: ICP-MS MassHunter with Spectroscopy Database Administrator (SDA) and Protect Local Data ON.
Issue
An 'Authentication failed' error message appeared after entering user name and password when attempting to download a...
This Information Applies To: ICP-MS MassHunter with Spectroscopy Database Administrator (SDA) and Protect Local Data On.
Issue
With Spectroscopy Database Administrator (SDA) and Protect Local Data turned on, batches are not accessible through file...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Scratches on AriaMx optical modules can lead to a reduction in their performance.
Background
Scratches on an AriaMx optical module are shown in Figure 1 .
Figure 1 ....
This Information Applies To: Agilent MassHunter Qualitative Analysis Software
Issue
Error message prompted “Access to the path C:\Users\AgilentMad\AppData\Local\Temp\FILESPEC.TXT is denied" during search using NIST MS Program in MassHunter Qualitative...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
When sending a run configuration from the AriaMx PC software, no run configuration is transmitted. The expected blue confirmation icon does not appear at the bottom of the touch...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
Can the AriaMx software be used on Windows 11?
Resolution
The AriaMx a nalysis software 2.0 has not been validated for Windows 11, so Agilent...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to control more than one AriaMx with one PC.
Resolution
If you connect the PC and instruments using an ethernet cable, you will not be able to establish multiple connections...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
In the Export Data menu, after exporting data in a LIMS format, the output file's name is incomplete.
Background
An example of everything after...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
The AriaMx Data saving behavior when priming experiments from the PC is dependent upon whether the user is logged in or a Guest and whether the user...