Hello, I apologize for the delay. A lot of times, autostart macro failed errors are caused by corrupt instrument config files. Try resetting the instrument configuration files in the instrument folder (\Chem32\x\, where x is the number of the instrument…
So just to let everyone know, the SSD on this computer has now already failed. Seems like there was something wrong with the hardware to start with !. Let's hope a new SSD will fix this issue. -Francois
Hello All, Not certain if this is the proper location for such a question, so please feel free to indicate the correct location if I am in error. Issue: Difficulty with GC Chromatography and irreproducible injections - Specifically, the chromatography…
Hello, Is there an update available for the Chemspider library editor script? The script is named DownloadMolfilesFromChemspider.libedit and as the name suggests, downloads the mol files for each library entry from chemspider. The chemspider API appears…
Hello, Since each compound in your processing method would require a different resolution pass/fail threshold, I do not believe you would be able to set this up solely from the column properties on your intelligent report. I approached this by storing…
The degasser in our G7112B failed (diaphragm in the vacuum pump tore) and I swapped it out with a spare G1311A/G1379 combo while we wait for parts/repair.
Everything is connected and configured properly, the instrument config in OpenLab CDS 2.3 has…
Sounds like the Cap EPC module or the EPC Pneumatics board may have failed. Do you have two Cap Inlets? If so. You can swap the two EPC Modules to see if that changes anything. I would lean towards the EPC Module has failed.
Hello, The tune evaluation on the 5977B GC-MS is failing. The reason is 502/69 mass ratio is smaller than 2.4 (reading = 1.5-2.0), more specifically the 502 m/z count is around 7000-9000, instead of 20000 which is seen in previous autotunes. I cleaned…
How long is your "electricity problem" ? And what is it? A switchover or a full-on power fail or?
Agilent does not support GC or GCMS on a UPS as too many UPS cannot handle the high amperage load. See: (+) Use of a UPS to Supply Power to an Agilent…
This can happen when one of the motors on the arm of a vial sampler (G1313, G1329, or G7129) is failing. It will be fine for a number of injections, then one of the motors gets too hot from all the movement and will cause the sampler to error. When you…
This Information Applies To: Agilent 5100, 5110, 5800, and 5900 ICP-OES systems
Issue
When troubleshooting communication issues between Agilent 5000 Series ICP-OES and the instrument controlling computer, it is necessary to know the IP address of...
This Information Applies To: Agilent 5000 series ICP-OES systems
Issue
Poor or high relative standard deviation, or a noisy signal is an indication of poor precision during analysis.
Resolution
There are many potential causes for an instrument...
This Information Applies To: Agilent 5000 series ICP-OES systems
Issue
Instrument calibration (wavelength), detector calibration (dark current, or method calibration (worksheet) failure.
Resolution
There are several reasons why a calibration...
This Information Applies To: Agilent 5000 series ICP-OES
Issue
Exhaust temperature and requirements for laboratory site preparation
Background
Certain parameters will impact the actual temperature of the plasma exhaust. Some of these factors...
This Information Applies To: Agilent 700 Series ICP-OES instruments
Issue:
It is important that a torch alignment is performed to ensure that the optics are optimized and are focused on the analytical zone of the plasma. This alignment procedure...
This Information Applies To: Agilent 5800/5900 ICP-OES
Issue:
The instrument requires clean, dry, noncorrosive air for cooling purposes. The air enters the instrument through an air supply vent located beside the chimney on the top of the instrument...
This Information Applies To: Agilent 5100, 5110, 5800, 5900 ICP-OES systems
Issue
The ICP-OES spray chamber filters the sample droplets created by the nebulizer. Larger droplets fall to the chamber drain, while the smaller droplets are introduced...
This Information Applies To: Agilent 5000 ICP-OES Series and Agilent ICP Expert Software
Issue
How to connect Agilent 5000 series ICP-OES systems to Agilent ICP Expert software via LAN
Steps to Follow
How to connect Agilent 5000 series ICP...
This Information Applies To: 5000 series ICP-OES (5100/5110/5800/5900), ICP Expert
Issue
How to Reset the AVS 6/7 after maintenance or when a red LED is visible
Steps to follow
Tips : Instructions for changing the AVS switching...
This Information Applies To: Agilent 5100, 5110, 5800, 5900 ICP-OES
Issue
The axial pre-optic window needs checking from time to time to ensure it is clean.
If the axial pre-optic window is dirty, it must be cleaned or replaced to ensure adequate...