On the GC, is the Not Ready LED lit? If so, press the Status button and the GC will tell you what is not ready.
Split or Splitless? If it's Splitless the GC may need to be set to AutoPrepRun if the CTC sampler is not configured to send the prep run…
We have not tested nor validated the use of Oligo Pro II data on ProSize so we cannot comment on why it would work for your colleagues. As for why only a single row is showing, please collect the zip file for your data as outlined in my previous message…
At 310° C ion source temperature, the 502 will always be lower than typical. Also - please reduce the quad temperature down to 150° or maybe as high as 165° C... High quad temperature reduces the lifetime of the quad and only very few applications need…
Hi Andreja,
For calculating area % of two different peaks you must set one baseline left and one baseline right from the peaks. Then you have to enable "Information Pane" when clicking "View" in the menu bar and the results are shown as given in the…
Hi,
Yes it is right, please orientate on the last peak before the impurities start.
The exact baseline settings can be seen when enabling the peak information section below the analysis view (highlighted in green):
Manual integration limits…
We were able to configure the plate, we are good for now.
The 1290 Infinity II we have is coupled to Sciex 6500 MS and is controlled by Analyst Software using the Analyst Device Driver.
This Information Applies To: Agilent OpenLab ChemStation Edition Software (C.01.xx)
Issue
When your Agilent OpenLab ChemStation Edition software fails to launch with errors " Login failed with the following message: Configuration system failed to...
This Information Applies To: Agilent OpenLab ChemStation Edition Software (C.01.xx)
Issue
Agilent OpenLab ChemStation Edition software fails to launch with error containing the words " Autostart Macro failed ”. This article will provide you some...
This Information Applies To: 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer and Oligo Pro II instruments, and their respective controller software.
Issue Failed to build pressure error comes up shortly after starting a separation...
This Information Applies To: Agilent 6400 Series triple quadrupole LC/MS systems equipped with a gate valve.
Issue
Removing the Ion Transfer Capillary for maintenance on instruments with gate valve. The gate valve allows ion capillary removal and...
This Information Applies To: Agilent OpenLab ChemStation, Agilent OpenLab CDS, Agilent OpenLab EZChrom
Issue
Due to the license error “ An error occurred connecting to the license server: The desired vendor daemon is down. Check the Imgrd log file...
This Information Applies To: HPLC Advisor app
Issue
Legacy HPLC method needs to be translated to a new column or LC system (HPLC to UHPLC or Analytical to Preparative LC).
Requirements
Install the most recent version of the HPLC Advisor...
This Information Applies To: Agilent 7890 A/B, 8860 and 8890 GC Systems with Split/Splitless (SSL), Multimode (MMI) or Programmable Temperature Vaporization (PTV) Inlets
Issue:
The Inlet Leak & Restriction Test is executed after every inlet maintenance...
This Information Applies To: 5000 series ICP-OES (5100,5110,5800,5900), AVS 4/6/7, ICP Expert version 7.X
Issue
The AVS can contribute to instrument performance issues such as sensitivity and precision. During troubleshooting, bypassing (or skipping...
This Information Applies To: Agilent GC Systems
Issue
Loss of peak resolution can be a combination of decrease in separation and increased peak width. Loss of resolution can impact on analytical reproducibility and accuracy.
Other chromatographic...
This Information Applies To: Agilent GC Systems
Issue
Contamination that creates ghost and carry over peaks can be introduced at different points including sample preparation, introduction, and separation. The additional peaks can cause false positive...