Hi danots, Thank you for your reply. We have tried exchanging the ceramic tubes (upper and outer) several times, but this does not do the trick. Also the columns have been replaced frequently, as we customize the application a lot being R&D. The SCD works…
071619 Hi, This question is related to my previous question about method development. The method I devised seems to work well, in that a calibration standard run after my curve is set up yields results that I expected. There is virtually no interferences…
Hi everyone, I am trying to install ChemStation on my Windows 10 Pro computer and I am having some issues. This issue comes up each time I try to configure my instrument and I am not sure why. The HPLC I use is 1260 series from Agilent and has a VWD,…
Hi, folks! Suddenly, after about 3 years of shutdown and re-run, our Agilent Q-TOF 6530A has failed. I have problems with signal stability, the signal intensities over time looks like "saw"/waving at all masses.
Here is a typical mass calibration (same…
Recently I noticed a larger pressure fluctuation during the injection process for my 1220 autosampler. I tested the system using Lab Advisor's Pressure too High test and it failed stating that there is a clog. I switched out the needle, needle capillary…
Users of Agilent Spectroscopy Database Administrator (SDA) software will find many of their questions answered in the attached document. The latest revision of ICP-MS MassHunter software (G7201B, B.01.02) for the 7700 Series ICP-MS and 8800 ICP-QQQ now…
Master List
This file contains a list of 261 commonly used consumables and parts for Smart Alerts eligible systems.
Upload this file to your Smart Alerts software to automatically populate the Master Parts List
Hi, We observed an error during autotune of QQQ GCMS as "Peak width gain failed", When it was occurred and what is the reason for the repeat error, Autotune was not completed due to " Peak width gain failed". Please suggest the recommendations and possibility…
Hi, In Masshunter 10, for a 6470 QQQ is it possible to have your worklist display the time that each injection will start and finish, or failing that, the time/date that your worklist is due to complete. Thanks - John. ross
I am now using the HPLC infinity 1260 with the software Openlab (Version A.01.02), the software shows an EMF now as shown in the attached photo. I know EMF means Early Maintenance Feedback, but what should I do to deal with it. I tried to find some useful…
This Information Applies To: Agilent OpenLab CDS 2.x
Issue
This article outlines the step-by-step instruction on how to overlay chromatograms for OpenLab CDS 2.x
Steps to Follow
Load data from result sets or single samples. See Load or add...
This Information Applies To: Agilent Lab Advisor Software, Agilent Multicolumn Thermostat
Issue:
Agilent Lab Advisor is a great tool to diagnose the issue of your HPLC. Running the tests that are relevant to your specific issue in the Service &...
This Information Applies To: Agilent OpenLab CDS (ver 2.x)
Content:
The following procedure shows how to review completed injections in a running sequence in OpenLab CDS (ver 2.x).
Steps to Follow:
Select the sequence from the Run Queue...
This Information Applies To: Agilent Liquid Chromatography (LC) systems
Issue:
Shutting down the HPLC for a long period requires following this general procedure to prevent damage to the system and the column.
Steps to follow:
Store the...
This Information Applies To: Agilent G7129A/B Autosampler with Sample Thermostat/Cooler G7167-60101 or G7167-60005.
Issue:
The autosampler may stop working from time to time, potentially giving off loud noises and switching off the light. The only...
This Information Applies To: Agilent 5977A/B GC/MSD with EI source, EI Extractor Source, or CI Source.
Issue:
During normal operation of the GC/MSD, the source will require cleaning. It is time to clean the source when:
There is a loss in analyte...
This Information Applies To: Agilent HES source, Agilent 5977 Series GC/MSD
Issue:
During normal operation of the GC/MSD, the source will require cleaning. It is time to clean the source when:
There is a loss in analyte response not improving...
This Information Applies To: Agilent 5977 and 5975 Series GC/MSD systems
Issue
The autotune fails and reports the error Tune action stopped: Gain and offset = 0 and peaks are too narrow!
Resolution
The MSD autotune program is run after routine...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
Condition new or cleaned ICP-MS skimmer cones and sampler cones by aspirating a Conditioning Solution before use.
Background
Drift up can be a sign of...