This Information Applies To: Agilent OpenLab CDS Software (OpenLab CDS 2.X, OpenLab CDS ChemStation Edition C.01.08 - C.01.10 and OpenLab CDS EZChrom Edition A.05.08 - A.04.10).
All OpenLab CDS software versions need a valid license file (.lic) to work. The creation and insertion of this license file into your software is typically part of the software installation. Nevertheless, you will have to update your license file when: Updating the software or hardware enablements of your license, changing your computer name or MAC address (e.g. by changing the network card) or installing the OpenLab software on a new computer. For any of the previously mentioned occasions, you go through several steps using the SubscribeNet Portal accordingly. If there is a license issue, the OpenLab Software may generate the error messages "Not enough license features" or "Cannot connect to license server system". However, they can also point to a problem with the licensing servers.
Steps to follow:
If you are unsure as to why the license file might have stopped working, please consider asking your IT department first whether any changes have been made on your computer recently.
If you are still facing issues with your license or starting your OpenLab software, please contact your local Agilent Support representative.
Learn how to effectively operate your OpenLab Licenses:
CDS Workstation Guide user manual on Agilent.com