Hello, The simplest way to troubleshoot this, is to remove the UMA from the Cary 7000 and run the Validate/Instrument Performance Tests. Before beginning make sure you have the Cary 7000 powered off. Remove the UMA. Close all the sample compartment covers…
I would like to install Agilent MassHunter Qualitative Analysis B.07.00 and Agilent MassHunter Quantitative Analysis B.08.00 onto my Microsoft Surface Pro 6 (Windows 10) to view results from my headspace samples using GCMS. I have tried installing the…
I am attempting to run the amino acid analysis protocol from the Woodward and Henderson paper "High-Speed Amino Acid Analysis (AAA) on 1.8 µM Reversed-Phase (RP) Columns" ( https://www.agilent.com/cs/library/Support/Documents/5989-6297EN.pdf ), but receive…
Hello, we are using 7700X series ICP-MS until 2014 . A few days ago we had an error message (Error 1118) . When our instrument is changing from Standby mode to Analysis mode vacuum pressure (IF/BK) can not drop below the lower limit within the prescribed…
Hi Avrom, Below are the release notes for the new driver. New drivers are released periodically to allow us to use new equipment without having to upgrade a complete software package each time. The new driver has some enhancements for the older systems…
We normally use BFB Autotune. BFB Target Tune also fails with the default settings. The filaments are both new and both act the same. When I cleaned the source I found the lens insulator was cracked so that was replaced. Dynamically ramping the entrance…
Hello,
I cannot tell what ECM or CDS version you are using and that can make a difference in the search capabilities. Take a look at the attached guide on page 50 for information on searching with ECM 3.x and CDS 2.x. You are not extracting any…
Hi everyone. There are some doubts that I would like to clarify because we're experiencing some drift and sensitivity problems and it may help.
We've already cleaned the cones, lenses and sample introduction system, including the torch.
1) There is…
This Information Applies To: Agilent 7890/7820 GC Systems with SSL, MMI, PTV, or VI inlets.
Issue
Split vent trap replacement is recommended as part of the scheduled preventive maintenance. Sometimes, it has to be replaced when the inlet pressure...
This Information Applies To: Agilent LC pumps
Issue:
Stuck or obstructed check valves (Active Inlet Valve (AIV), Passive Inlet Valve (PIV), Outlet Ball Valve (OBV)) can cause issues such as no-flow or no-pressure, moderate to strong drops in pressure...
This Information Applies To: Agilent 1260 Infinity II multisampler, 1290 Infinity II multisampler, 1260 Infinity II SFC multisampler, and 1260 Infinity II bio-Inert multisampler
Issue
The needle bends while moving to the wash port or showing one...
This Information Applies To: Agilent OpenLab CDS 2.x
Issue
This article outlines the step-by-step instruction on how to overlay chromatograms for OpenLab CDS 2.x
Steps to Follow
Load data from result sets or single samples. See Load or add...
This Information Applies To: Agilent Lab Advisor Software, Agilent Multicolumn Thermostat
Issue:
Agilent Lab Advisor is a great tool to diagnose the issue of your HPLC. Running the tests that are relevant to your specific issue in the Service &...
This Information Applies To: Agilent OpenLab CDS (ver 2.x)
Content:
The following procedure shows how to review completed injections in a running sequence in OpenLab CDS (ver 2.x).
Steps to Follow:
Select the sequence from the Run Queue...
This Information Applies To: Agilent Liquid Chromatography (LC) systems
Issue:
Shutting down the HPLC for a long period requires following this general procedure to prevent damage to the system and the column.
Steps to follow:
Store the...
This Information Applies To: Agilent G7129A/B Autosampler with Sample Thermostat/Cooler G7167-60101 or G7167-60005.
Issue:
The autosampler may stop working from time to time, potentially giving off loud noises and switching off the light. The only...
This Information Applies To: Agilent 5977A/B GC/MSD with EI source, EI Extractor Source, or CI Source.
Issue:
During normal operation of the GC/MSD, the source will require cleaning. It is time to clean the source when:
There is a loss in analyte...