Hello,
LIMS ID is not available as a token for sample name, datafile name, or in CDS DA for report output. You can see the options in the screenshot below. It can be a value in the CSV file but not used in the name. The only other option would be…
Our G4220A (1290 Bin Pump) is setup to work with the seal wash currently. It operates with our instrument with no issue. If I go into the instrument configuration and check the box to enable the pump seal wash (The pump is installed), it will lose connection…
Hi RDP0314,
One thing to check is the injection settings. This behavior is common when the GC is expecting a series of manual injections. To check, click on the Instrument menu shown on your screen capture above and 'Select Injection Source' or similar…
The GPC/SEC Columns Selector Tools help you navigate to the best column choice for your application. Guidance can be by mobile phase, application, manufacturer’s part number cross-reference, USP designation, or EP monograph.
Hi, I always use P/A factor adjustment under Acq/Setup. That works very well. In all your calibration samples a p/a factor adjustment is done. Takes only a few seconds extra.
We do not maintain listings of spectra in the ST Japan libraries. Please contact ST Japan to obtain a listing of all the spectra in the library. They can reached at Contact - S.T.Japan Europe GmbH (stjapan.de)
When using the Microlab PC SW in conjunction with the 21CFR11 software, the PUBLIC database must be part of the data PATH. It needs to be added to the GROUP (easiest to do it here), the PROJECT or the USER. Otherwise the error described will always be…
Hello:
Please contact your local Agilent office with the serial number of the temperature control box and the instrument. Repair may be an option, otherwise Agilent can quote you on a new one.
Berst regards,
Mike
This Information Applies To: Agilent Liquid Chromatography (LC) systems
Issue:
Shutting down the HPLC for a long period requires following this general procedure to prevent damage to the system and the column.
Steps to follow:
Store the...
This Information Applies To: Agilent G7129A/B Autosampler with Sample Thermostat/Cooler G7167-60101 or G7167-60005.
Issue:
The autosampler may stop working from time to time, potentially giving off loud noises and switching off the light. The only...
This Information Applies To: Agilent 5977A/B GC/MSD with EI source, EI Extractor Source, or CI Source.
Issue:
During normal operation of the GC/MSD, the source will require cleaning. It is time to clean the source when:
There is a loss in analyte...
This Information Applies To: Agilent HES source, Agilent 5977 Series GC/MSD
Issue:
During normal operation of the GC/MSD, the source will require cleaning. It is time to clean the source when:
There is a loss in analyte response not improving...
This Information Applies To: Agilent 5977 and 5975 Series GC/MSD systems
Issue
The autotune fails and reports the error Tune action stopped: Gain and offset = 0 and peaks are too narrow!
Resolution
The MSD autotune program is run after routine...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
Condition new or cleaned ICP-MS skimmer cones and sampler cones by aspirating a Conditioning Solution before use.
Background
Drift up can be a sign of...
Turn On the GC/MS Interface and Oven Using OpenLab CDS
Multiple Results
This Information Applies To: Agilent GC/MS instruments controlled by OpenLab CDS software
Issue
Turning on the GC/MS interface heater and Oven using OpenLab CDS software.
Steps to Follow
From the Home tab, click Method > Instrument Setup...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900)
Issue
The signal monitor function in MassHunter can help with troubleshooting low sensitivity, carry over, contamination, or high background. It can also be used to optimize...
This Information Applies To: Agilent UV detectors (Variable Wavelength Detectors, Multiple Wavelength Detectors, and Diode Array Detectors)
Issue
Checking accumulated hours on the UV lamp.
Steps to Follow
There are four ways to check the accumulated...
This Information Applies To: Agilent 7700/7800/7850/7900/8800/8900 ICP-MS
Issue:
Poor internal standard (ISTD) mixing can cause high relative standard deviation (RSD).
The recommendations in this article are applicable if:
It takes a long...