This Information Applies To: Agilent Analytical HPLC Modules
Verifying that the nature of a Communication Issue is caused by an LC Module Failure.
When a user launches the Chromatography Data System (CDS) and it connects to the LC system, all icons will appear green once turned on (Figure 1). If the CDS fails to connect to the HPLC system, all icons will be gray and cannot be turned on (Figure 2). In some instances, it may be that only a single module fails to connect, then only that module will be grayed out (Figure 3).
There are many reasons for communication failure, some of the more common issues are:
Recognizing when an LC module error is the cause of a communication failure.
Contact your local Agilent Support representative for further assistance.
|Learn how to effectively operate your Agilent Infinity1260 or 1290 LC System using OpenLab CDS Software:
Agilent 1260 Infinity LC Systems with OpenLab CDS
Agilent 1290 Infinity Systems with OpenLab CDS e-learning paths available from Agilent education