This Information Applies To: Agilent GC/MSD systems with EI sources controlled by OpenLab CDS software
Issue
Switching filaments in the GC/MSD if a filament is burnt out or similar issue.
Background
In Electron Ionization (EI) sources, filaments provide a stream of electrons that ionize compounds...
This Information Applies To: Agilent GC/MS systems
Issue
A single run or sequence run terminated with error "Neither GC nor MS data collected consult logbook". Information in the error logbook does not point to the root cease of the error.
Resolution
Check the following possible sources of...
This Information Applies To: GC/MS system with 8890 or Intuvo GC
Issue
When the system is powered on, the GC to GC/MS (and 8697 headspace if equipped) communications do not initialize correctly, and the GC displays a Missing Hardware error.
Background
The root cause of the problem is that...
This Information Applies To: Agilent 7000C/7000D/7010B triple quadrupole GC/MS
Issue
The GC firmware does not support LVDS communications with the 7000C/7000D/7010B GC/TQ, so you must use the Web User Interface (WUI) to configure the MS detector network settings.
Steps to Follow
Press...
This Information Applies To: Agilent Single Quadrupole GC/MS Instruments
Issue
During data acquisition, users may override the Solvent Delay state for the current run.
Steps to Follow
In Acquisition software, from the Home tab, click Run Queue . See Figure 1 .
Figure 1 . Acquisition Home...