This Information Applies To: Agilent 7000A/B/C/D Triple Quadrupole GC/MS systems Issue When a triple quadrupole GC/MS system tune fails, the user can check for any abnormalities by setting the tune file to default tune file before checking for hardware contamination or other issues. Steps to...

This Information Applies To: Agilent 5977A/B GC/MSD with EI source, EI Extractor Source, or CI Source. Issue: During normal operation of the GC/MSD, the source will require cleaning. It is time to clean the source when: There is a loss in analyte response not improving by GC inlet, or column...

This Information Applies To: Agilent HES source, Agilent 5977 Series GC/MSD Issue: During normal operation of the GC/MSD, the source will require cleaning. It is time to clean the source when: There is a loss in analyte response not improving by GC inlet, or column servicing Poor calibrant...

This Information Applies To: Agilent 5977 and 5975 Series GC/MSD systems Issue The autotune fails and reports the error Tune action stopped: Gain and offset = 0 and peaks are too narrow! Resolution The MSD autotune program is run after routine maintenance and at customer set intervals when...

This Information Applies To: Agilent GC/MS instruments controlled by OpenLab CDS software Issue Turning on the GC/MS interface heater and Oven using OpenLab CDS software. Steps to Follow From the Home tab, click Method > Instrument Setup > GC > Aux Heaters. For Thermal Aux 2 Select On...