Error 97 When Creating PDF Report in ProSize Data Analysis Software

Answer

This Information Applies To: ProSize Data Analysis Software, 5200/5300/5400 Fragment Analyzer, ZAG DNA Analyzer, and Femto Pulse 

Issue: When a PDF report of a run file is created, the PDF document is empty and error 97 (Figure 1) is displayed.

Figure 1. Error 97 while creating PDF report in the Agilent ProSize software

Steps to follow:

An antivirus software deleting or blocking a required file within the ProSize folder may be the cause of the issue. Therefore, it is recommended to exclude ProSize and Agilent folders from antivirus scans.

The PDF builder registration is required:

1. Close all ProSize Software windows
2. Navigate to the ProSize support folder, C:\ProSize data analysis software\support (Figure 2), or C:\ProSize 3.0\support for AATI branded software version. 

Figure 2. Navigate to the ProSize support folder

3. Right-click Install.bat and select Run as administrator (Figure 3).

Figure 3. Navigate to the Run as administrator option 

4. Please contact your local Agilent support team if issue persists.

Learn how to effectively use your Agilent ProSize Data Analysis Software: ProSize Data Analysis Software user manual on Agilent.com

For Research Use Only. Not for use in diagnostic procedures.

PR7000-8637