communication problem with the QQQ 6470

Did you wait 3 minutes after power cycling for the firmware and drivers to load before launching ACQ.?

Hello mrfix,

I don't think we wait 3 minutes. We'll try and I'll let you know
thank you very much for your answer.

Hello mrfix,

We waited more than 3 minutes but there is still no communication.

Hi

Can you ping the 6470? Open a command prompt, then ping 192.168.254.12.

Hi,

thank you for your reply

we pinged the 6470 with 192.168.254.12 and also 192.168.254.10 and 192.168.254.11
but all these manipulations did not work

Hi, 

Please check instrument computer ethernet  ipv4 adress.. It should be 192.168.254.10, submask 255 255 255 0 . After that, try ping computer and all system.  

Hi,

Thank you for your interest

We did all these operations but it didn't work

Can you hear "beep" in ~10 sec after switching the MS on? Can you hear diverter valve switching? If not, maybe the Linux inside the MS won't load. 

So, your LC 192.168.254.11 also doesn't ping? If you can't ping anything then maybe your network switch doesn't work.

Hi,

1/ Can you hear "beep" in ~10 sec after switching the MS on?  Yes

2/ Can you hear diverter valve switching?  Yes

Thank you