Firmware Update of 5975C to 7.02.29 failed

unfortunately that did not work either. This is still the error message, that cFS: file transfer size verify failed...

I would add that the "USER and PASS required" message is not a problem and is expected to see during firmware update. The username and password is being provided when prompted, it just is not shown. The real issue is the filesize check failure. I agree please confirm that telnet and ftp are enabled on the PC. 

The updateall unfortunately also does not work. Yes first the Maschine shows that is loading boot rom and I can still ping it. Then it stucks at loading msd firmware. How does the whole thing work via usb or serial Cable? Many thanks so far.

Well, I can send some additional instructions tomorrow -- I am currently traveling in India so it is getting late. It may be best to have an FSE come to try and assist with the repair, but if you're willing to try I can share some advice to try and fix it over serial. If the updateall is failing it may be possible that the storage on the smartcard has become corrupted (not likely due to the firmware update, but just exposed when the firmware update was performed.) Hopefully the serial cable can help resolve it.

Yes please, that would be great. I would like to try it myself first. If the smartcard has to be changed, someone would have to come anyway, right?

Yeah if the smartcard needs to be replaced an FSE will need to come on site. The process for trying to recover it over serial is tricky, so it may actually be better to just plan to have a service engineer come on site and attempt once more to recover it and then replace it if they cannot fix it.

If there is a way to try it myself, I would like to test it. Tricky is fine for me. It would be great if you could maybe explain what exactly needs to be done.

Well, it will require a USB-to-Serial cable and a terminal emulator like PuTTY (you can find this on a search engine and download it.) I do think having an FSE do this will be better than trying it on your own, as it is possible to corrupt it further if the steps are not followed exactly. Thinking more about it overnight I believe that having an FSE attempt to resolve it or replace it is the best option. When you tried updateall did it fail at the exact same point? If so I think it is more likely that replacement will be required as the error indicates that it is uploading the file but when reading back the filesize either the file is corrupt or not stored to the memory on the smartcard.

Well, it will require a USB-to-Serial cable and a terminal emulator like PuTTY (you can find this on a search engine and download it.) I do think having an FSE do this will be better than trying it on your own, as it is possible to corrupt it further if the steps are not followed exactly. Thinking more about it overnight I believe that having an FSE attempt to resolve it or replace it is the best option. When you tried updateall did it fail at the exact same point? If so I think it is more likely that replacement will be required as the error indicates that it is uploading the file but when reading back the filesize either the file is corrupt or not stored to the memory on the smartcard.

When I updateall the following error message comes up: removeFiles Error = 3 |buf|=|->|

i have everything for connect via serial cabel. Also installed putty. Is there any hope that it might work? Or is the smartcard definitely broken?

This looks to be an error when we attempt to delete files from the memory, and the other error was that there is a problem when writing new files to the flash memory indicating that the memory has become corrupt. I would replace the smartcard.

And there is no other possibility to flash back or copy the firmware to the device via telnet and serial cable?

The firmware update uses telnet and ftp to transfer the files over ethernet. It is possible to communicate over serial but not to transfer the firmware files. And if the flash memory that is used to store the firmware is corrupt and cannot be written to then no it cannot be fixed and will need replacement.