Firmware Update of 5975C to 7.02.29 failed

unfortunately that did not work either. This is still the error message, that cFS: file transfer size verify failed...

unfortunately that did not work either. This is still the error message, that cFS: file transfer size verify failed...

SC3p2 .. is the SmartCard 3.2.  It's running firmware version 5.02.09 from April 2011 as used with MSD Chemstation.

Is the telnet client enabled on the PC?  Can you connect to the SmartCard using telnet or FTP?

This error is most often seen when the PC still has a firewall enabled.  Make sure it's disabled and you are running msupdate as administrator.

I would add that the "USER and PASS required" message is not a problem and is expected to see during firmware update. The username and password is being provided when prompted, it just is not shown. The real issue is the filesize check failure. I agree please confirm that telnet and ftp are enabled on the PC. 

Telnet and ftp were enabled, but I think now I've scraped the smartcard because I tried to flash the new firmware version with an older msupdate version. Now the MS is stuck at loading msd firmware. Is there any way to get the smartcard back? Or do we have to exchange it now?

There is more that can be tried before replacement.

Please go to the start menu, type cmd into the search and before clicking it use the option to launch it as administrator. Navigate to the directory containing the firmware (C:\Program Files (x86)\Agilent Technologies\OpenLAB Acquisition\GCMS\Firmware\5975)

I would go step-wise: use the cd command (change directory) to navigate to the C:\, then type cd prog and hit tab until you see Program Files (x86). Hit enter. Then cd agil [press tab till you see Agilent Technologies] and keep going until you are in the 5975 folder

Once in the folder try this command:

msupdate 192.168.254.12 updateall

If this doesnt work it may be possible through one other trickier step, though this would require a USB to Serial cable. If that doesn't work then it would be necessary to replace--though I don't think you damaged it with the firmware update. While it IS getting stuck attempting to load the firmware the underlying operating system is very likely still functioning. Hopefully the updateall command will help.

The updateall unfortunately also does not work. Yes first the Maschine shows that is loading boot rom and I can still ping it. Then it stucks at loading msd firmware. How does the whole thing work via usb or serial Cable? Many thanks so far.

Well, I can send some additional instructions tomorrow -- I am currently traveling in India so it is getting late. It may be best to have an FSE come to try and assist with the repair, but if you're willing to try I can share some advice to try and fix it over serial. If the updateall is failing it may be possible that the storage on the smartcard has become corrupted (not likely due to the firmware update, but just exposed when the firmware update was performed.) Hopefully the serial cable can help resolve it.