"Carousel Error 8" on 7697A Headspace Sampler?

Question

Hi, 
 I have recently seen the "Carousel Error 8" on one of our 7697A Headspace samplers and was curious if anyone knows what this particular error code indicates is the issue? 
 I has happened twice in my last run, about every 5 or so vials. 
 Thanks!

CMZainea · Accepted Answer

Hello chrom , 
 
 Do you still need assistance with this? If you do, please take into consideration the notes below. However, if the issue was resolved, could you please share what the resolution was? 
 
 To my knowledge, the Firmware upgrade is a solution for a particular case, specifically for a configuration including a cooling tray. 
 
 Carousel error #8, just as any carousel errors (regardless of the number) could be caused by a number of things. Page 63 in the manual below details possible causes for carousel errors, which applies to #8 as well. 
 Agilent 7697A Headspace Sampler Troubleshooting Guide 
 The easiest and more obvious things to check are obstructions in the oven, other parts in that list may require an Agilent engineer. For the latter, feel free to reach out to your local Agilent Team for assistance.

"Carousel Error 8" on 7697A Headspace Sampler?

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