Sounds like the Cap EPC module or the EPC Pneumatics board may have failed. Do you have two Cap Inlets? If so. You can swap the two EPC Modules to see if that changes anything. I would lean towards the EPC Module has failed.
The degasser in our G7112B failed (diaphragm in the vacuum pump tore) and I swapped it out with a spare G1311A/G1379 combo while we wait for parts/repair.
Everything is connected and configured properly, the instrument config in OpenLab CDS 2.3 has…
Yes, it is the constant flow mode. The following is the method I am using: Carrier gas: Helium Carrier gas flow rate: 1 mL/min (constant flow) Injection volume: 1 μL Injection port temperature: 250 °C Split injection ratio: 30:1 Initial oven temperature…
Hello, The tune evaluation on the 5977B GC-MS is failing. The reason is 502/69 mass ratio is smaller than 2.4 (reading = 1.5-2.0), more specifically the 502 m/z count is around 7000-9000, instead of 20000 which is seen in previous autotunes. I cleaned…
This can happen when one of the motors on the arm of a vial sampler (G1313, G1329, or G7129) is failing. It will be fine for a number of injections, then one of the motors gets too hot from all the movement and will cause the sampler to error. When you…
Yes, that what I was looking for. But in the same time, we realized that Office 2016 is able to correctly open "coma" or "semicolon" separeated .csv, where Office 2010 fails and only opens one format correctly. So we're looking at this option as well…
How long is your "electricity problem" ? And what is it? A switchover or a full-on power fail or?
Agilent does not support GC or GCMS on a UPS as too many UPS cannot handle the high amperage load. See: (+) Use of a UPS to Supply Power to an Agilent…
We have Agilent G1312B, 1367C autosampler and G1316B column compartment, we just installed openlab C.01.09 into our surface book laptop with window 10 pro, when we did the installation, system check found some problems, such as power options and window…
We are trying to resuscitate a G1956A MSD. Recently replaced power supply which got the heaters working but MSD still not ready. On running diagnostics, got an MS Ion Optics Test Failure: Ramping Test Error: Not enough signal at m/z 1218 for ramping test…
How to Reset the GC/TQ Tune File to Default Values
Multiple Results
This Information Applies To: Agilent 7000A/B/C/D Triple Quadrupole GC/MS systems
Issue
When a triple quadrupole GC/MS system tune fails, the user can check for any abnormalities by setting the tune file to default tune file before checking for hardware...
This Information Applies To: Agilent ICP-OES 5000 Series (5100/5110/5800/5900)
Issue:
The ICP-OES and AVS 6/7 components require regular routine maintenance. Agilent-authorized field service engineers must perform any maintenance procedures not...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, OligoPro, and ZAG DNA Analyzer
Issue
Perform a capillary alignment whenever a new array has been installed on an Agilent Parallel Capillary Electrophoresis instrument...
This Information Applies To: MSD productivity ChemStation E.XX.XX and F.XX.XX
Issue
A setup method for MSD Productivity ChemStation E.XX.XX and F.XX.XX users who want to stop printing results automatically after sample analysis.
Steps to Follow...
This Information Applies To: Agilent MassHunter 11 and later
Issue
Generating Acquisition Desktop and Quantitative Analysis shortcuts.
Steps to Follow
Double-click the Control Panel icon on the desktop or select Windows Start menu > Agilent...
This Information Applies To: Agilent MassHunter Workstation for LC/TQ and MassHunter Workstation for LC/TOF and LC/Q-TOF
Issue
How to view the MassHunter Data Acquisition Software Logs entries, change settings, and export the Logbook for archiving...
This Information Applies To: ICP-MS MassHunter with User Access Control (UAC)
Issue
It is necessary to update the database folder path in Change User Access Control:
After creating a new database in SDA with ICP-MS MassHunter.
To view a batch...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Over time, the electrodes may become pitted or eroded and users may see a decrease in precision or begin to experience the "Tube fault" error when new tubes are installed. If...
This Information Applies To: Agilent GTA Furnace and Flame Instruments, Agilent 240FS/240GFAA/GTA120/PSD120
Issue
There may be occasions when users need to remove GTA furnace center block workhead (instruments with both Flame and Furnace capabilities...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
The shroud should be replaced annually, or when there is evidence of damage caused by mechanical shock or contamination from liquid spillage.
Items Required
Shroud Removal...