Problem solved. The format in Region settings should be set to "English (United States)", nothing else. As a result, the Decimal symbol under Numbers in Additional settings becomes a point (Anglo-Saxon decimalization) instead of a comma (Western European…
Hi Helene,
Thank you for contacting Cell Analysis Technical Support. Sodium bicarbonate cannot be used because it is a buffering agent with a very high pKa and, unless incubated in a CO2 incubator, will raise the pH of the assay medium to well above…
Great. The 219 and 502 are quite high. Make sure that the extractor lens insulator is clean, the extractor pin isn't touching the body, the brown extractor lens connector wire is connected well and not crimped, and that the transferline tip seal ceramic…
Hi AVEdsell,
Site prep clearly states that system MUST be vented, this is a snippet from the TQ site Prep Guide about Venting. I do not know waht MS you have but this is common for all :
Bonjour Fabrice,
Juste pour ajouter a l'information que Kristen a deja donne:
Si vous selectionne la langue comme Francais, vous pouvez trouver le manuel. La description, de mon cote, a l'air d'etre en anglais, mais si vous cliquer sur le lien…
Hello lperry ,
For Cool on Column inlets, the septum and the inserts types are dependent on the column size. It is quite possible that either the septum, the insert, or both, are not matching the column size.
Are the needles getting bent too? Does…
Hello Samehalsharawy ,
Can you please elaborate on the statement we uninstalled the cylinder expecting the flow to come down to zero but it didn't. It stayed at 50?
If no physical tank is connected to the GC, the GC gas connections are capped…
A compilation of our favorite resources to help you get started with your new GC or GC/MS System:
Free Agilent Education courses are available to guide you through site preparation of GC systems including systems with a Mass Spectrometer, Headspace…
Here's what's new in the latest release of StreamSelect software:
Add support for LC/TQ instruments: Ultivo, 6475A, and 6495D
Add support for PAL3 Series II injector
Add support for license management
Licensing enables sales tracking and to…
This Information Applies To: Agilent 5975 and 5977 series GC/MSD
Issue:
Tuning the Agilent GC/MSD with EI sources, requires the use of perfluorotributylamine (PFTBA). The calibration vial will be depleted eventually due to regular use. This article...
This Information Applies To: Agilent 5975 and 5977 series GC/MSD
Issue:
If the PFDTD signal is absent or low, but the reagent ions are normal, you may have run out of CI Calibrant.
Inspect the calibration vial on the back of the flow controller...
This Information Applies To: Agilent 5975 and 5977 Series GC/MSD
Issue:
For some GC/MSD maintenance or repair asks, it is required to open the side plate (filament exchange, ion source cleaning, electron multiplier exchange, column installation...
This Information Applies To: Agilent GC/MS MassHunter Acquisition Software Agilent 5975/5977 GC/MSD
Issue
Use the Early Maintenance Feedback (EMF) tool to track the GC/MSD's consumable resource and part use, and to configure alerts for when they...
This Information Applies To: Agilent GC/MSD systems
Issue:
After a filament fails, there will be a system error message: "No emission current". Switching to the other filament (except for the CI ion source, which has just one filament), and then...
This Information Applies To: Agilent 7693A automatic liquid sampler tray
Issue:
The orange Align Mode light comes on . T he sample tray of the Agilent automatic liquid sampler 7693A will not operate again until the alignment procedure has successfully...
This Information Applies To: Agilent 7693A Automatic Liquid Sampler
Issue:
The automatic liquid sampler may need to be replaced, in case it is worn or dirty.
Steps to follow
To remove the syringe:
Open the injector door.
Slide...
This Information Applies To: Agilent 7693A Automatic Liquid Sampler
Issue:
Two turrets are provided with the 7693A injector, the 16-sample standalone turret, and the 3-sample transfer turret used with the 150-sample tray (See Figure 1 ). The turret...
This Information Applies To: Agilent 7697A Headspace Sampler
Issue:
There is a potential leak external to the Headspace unit that can cause loss of pressure.
Steps to Follow:
This article is a troubleshooting guide for when you suspect there...
This Information Applies To: Agilent 7693A Automatic Liquid Sampler
Issue:
This document explains how to replace the syringe carrier assembly in case you want to change from standard to high volume syringes, or if an Agilent support representative...