Here is the contact information for Agilent in Brazil. https://www.agilent.com/sites/agilent/en/contact-us/brazil
The Agilent Salesperson in Brazil is Marcelo Azevedo - marcelo.azevedo@agilent.com
Hello LC92 ,
Did you run the installer as an Administrator? That might cause issues like this.
Another thing to try is running the Software Verification Tool found in the Start menu under Agilent Technologies. See if there are any missing files. You…
Learn about how to check and extend the lifetime of peristaltic pump tubing; prevent and remove nebulizer blockages; clean the nebulizer and improve precision and reduce memory effects with spray chamber cleaning.
Preventative maintenance is crucial…
Learn more about accurate ICP-MS standard preparation, sample introduction, diagnosis of sample introduction issues, and preventive ICP-MS maintenance guidelines. In this video we provide simple steps to improve sensitivity and accuracy, precision, and…
If you have data associated with a worksheet you cannot make modifications to it. Depending on your software version, you will need to either do "Save As" and give it another name, or create a new worksheet from template. Then the new worksheet will not…
Hello. You have to adjust Nitrogen pressure to get the blue bar inside green area. Pressure regulator is located on the right side of the 4107. It should be ~ 600kPa.
Hello mipastor,
Thank you for your response. I think we do have problem with the MS2 heater. Agilent customer support hinted that it might be sensor problem or the board so service engineer will have to take a look.
The Digest of upcoming webinars has been updated as of April 23.
The new Agilent Community Group, GPC/SEC Solutions Group is hosting a webinar series in partnership with Dow in April: A Journey through SEC, Light Scattering, and 2D-LC for Macromolecules…
This Information Applies To: Agilent MassHunter Quantitative Analysis Software
Issue
The following procedure is to learn how to use the tools in the Compound Information window to view chromatograms and spectra for your data.
Steps to follow...
This Information Applies To: Agilent MassHunter Quantitative Analysis Software
Issue
Batch Table can be configured with many different data columns. This article uses an existing demonstration batch with method and analyzed data files to view different...
This Information Applies To: Agilent MassHunter Qualitative Analysis software version 10.0
Issue
Introduction to MassHunter Qualitative Analysis for Agilent GC/MS – Navigator View.
Steps to follow
Note : Use the demonstration data...
This Information Applies To: All versions of Agilent MassHunter Qualitative Analysis Software , and Agilent MassHunter Quantitative Analysis version B08.00 and up
Issue
Calculation of signal-to-noise in MassHunter is performed using the same parameters...
This Information Applies To: Agilent GC/MS MassHunter Data Acquisition Software
Issue
Preparing and running a sample is essential for data acquisition. The steps below detail how to run a single sample using an Automatic Liquid Sampler (ALS) on...
This Information Applies To: Agilent MassHunter Qualitative Analysis Software version 10.0
Issue
Introduction to MassHunter Qualitative Analysis for Agilent GC/MS – Compound View.
Steps to follow
Note : Use the demonstration data files...
This Information Applies To: Agilent MassHunter qualitative analysis software
Content:
MassHunter can be configured to label TIC chromatographic peaks with the best match compound name from an MS library search.
Steps to follow:
On the top...
This Information Applies To: Agilent MassHunter GC/MS Data Acquisition (Rev. 10.0 and below)
Issue
Users running MassHunter GC/MS Data Acquisition with Microsoft Windows 10, may encounter warning messages about insufficient memory in the PC when...
This Information Applies To: Agilent MassHunter Qualitative Analysis Software, Revision 7 and up
Issue
This article shows the procedure to change the number of decimal places in the Mass Spectrum Preview and MS Spectrum Results windows of the MassHunter...
This Information Applies To: Agilent OpenLab CDS ver. 2.4 or earlier.
Issue:
If the PC name on a system with OpenLab 2.4 or earlier revisions needs to be changed post installation of the software. This must be done in the right way or the instrument...