Dear Sir/Madam
Good morning. Currently, I am working on GC-MS, Agilent. I am able to run my samples as a batch samples. However, I am not able to quantify as well as prepare calibration curve using MassHunter. I followed the user manual but failed.…
Hello
We have an agilent ultivo qqq and last week when trying to run a checktune it failed giving a message saying calibrant bottle is empty or nebulizer is clogged. Nevertheless the calibrant bottle is definitely not empty, and the nebulizer also doesnt…
Hello, I have a G1321B that showed errors during the OQPV. The FSE changed the flash lamp Iand the Intensity test is OK arround 10000 counts buen the and Raman ASTM Signal/Noise fail. I want to know if there are another test to do.
When doing autotune I get high precursor in mass 502. I get 12.79% and the limit is 12%. The manual says that it could be contaminated. The equipment has had preventive maintenance recently but it has now this problem. Previously it had a ratio of mass…
Hello,
Our lab currently uses a headspace-GC-FID to analyze for ethanol in blood samples. We have a multi-level, internal standard calibration curve as well as control samples at various concentrations that are analyzed in a sequence. Is there a way…
Hello I have an ICP-MS 7900. My Check Performace fails all the time. I washed the entire system and replaced the chambers and cone again. The same applies to oil changes. Nevertheless, my Check Performace fails. Can anyone help me with this? Or someone…
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New Year resolution for my ICP-MS: I will keep my ICP-MS analysis free from contaminants…
Hello lperry ,
The document below explains what that error is, essentially it could be that an ALS is not ready for injection, or some other piece of hardware connected to the GC.
6890 GC Not Ready Messages (agilent.com) (bottom of page 9).
…
I changed my acquisition method from using front FID to back FID. I changed this in the acquisition method detector, signals, and columns sections. On my status tab, the detector is still showing front FID and the online signals is showing no options…
Hello vanphu, Thanks for the model information. On power on, the motor needs to move the pump to specified positions and if it fails to do so in a range of motor steps, it can give the error you mentioned. We advise to leave the pump stroke in auto to…
This Information Applies To: Agilent CI Source
Issue:
During normal operation of the GC/MS, the CI ion source will need to be disassembled to proceed with abrasive ion source cleaning and / or routine replacement of consumable parts (filament and...
This Information Applies To: Agilent OpenLab CDS
Issue
This article will explain how to add a sequence summary report line to a sequence, in Agilent OpenLab CDS, as well as how to configure it so it matches your reporting needs.
Background ...
This Information Applies To: Agilent OpenLab CDS, OpenLab CDS ChemStation, OpenLab CDS EZChrom.
Issue
Process for creating a desktop shortcut for your instruments, with OpenLab software, to enable quick access to your acquisition window.
Background...
This Information Applies To: Agilent LC Systems
Issue
Agilent modules will go into an error status (red status light) when an error condition specific to that module occurs. For example, metering home failed will be specific for the autosampler...
This Information Applies To: Agilent Analytical LC Autosamplers
Issue
To increase the maximum injection volume of an autosampler, there are two ways to do it. While both will provide larger injection volumes, there are advantages and disadvantages...
How to Recover a SubscribeNet Password
Multiple Results
This Information Applies To: Agilent Software products with SubscribeNet license.
Issue
Resolutions for password recovery use if you have: lost your password, been locked out of the account, or you don't know if you have an account with SubscribeNet...
This Information Applies To: Agilent OpenLab CDS, OpenLab CDS EZChrom
Issue
Steps to create a Data Analysis shortcut for one or more of your Projects defined in the OpenLab Control Panel .
Steps to Follow
Open the Control Panel of your...
This Information Applies To: Agilent 6100, 6200, 6400 and 6500 LC/MS Systems
Issue
Error on the Mainboard reporting “Leak Detected”.
Background
The fault “Mainboard #1: Leak Detected” is reported in the Data Acquisition Software Logs ( Figure...
This Information Applies To: Agilent LC/MS Systems
Issue
The MS solvent selection valve (SSV) rotor seal is replaced annually as part of the Preventive Maintenance. It can also be replaced as part of troubleshooting a leak, a flow blockage, or when...
This Information Applies To: All Agilent HPLC modules.
Issue:
The firmware is stored on a HPLC module's mainboard. It's a set of parameters, low-level commands, and functions stored on the internal memory of a HPLC module and required for its operation...