Ok, this indicates a network problem.
Please check the energy settings from windows, that the network card is never going to "sleep".
Also check, that no backup process is running, when masshunter is collecting data.
Hi Stephpal, or sometimes it could be as simple as connecting to ML OQ or ML PC with the instrument powered off; those 2 applications need the instrument to be online and initialized.
Here is more information on Peak Evaluation!
https://www.youtube.com/watch?v=XL0SP-T0CtQ&pp=ygUXYWdpbGVudCBwZWFrIGV2YWx1YXRpb24%3D
https://www.youtube.com/watch?v=GOXghDxtVxI&pp=ygUXYWdpbGVudCBwZWFrIGV2YWx1YXRpb24%3D
If you want to learn more about…
Hello,
I would open a ticket with Agilent informatics support if your installation is client server based or your local Agilent support organization for workstation installation. They can typically help with issues like this where the data needs to…
Hello nikosmpik ,
You will need to go to your WIndows Services app and restart the service, make sure you set that to a Running status, and an Automatic startup type.
To get to the Services app you can do one of two things:
1. Press the Start…
Hello,
You need onsite visit. According to error 60304 and filament time this look like the power tube is too old and end of power life and need replacement.
Hi Metals.
I'm glad to see that you could solve the problem! And I'll take special note since our octopole has never been cleaned. We were told by Agilent that cleaning is meant to be done by Agilent's staff only. Thanks.
Yes, that solution of Ca…
Hi, the peak area has no influence on the calculation of Mw when measuring with concentration detectors only (RI, UV, ELSD e.g.). When performing Viscometry & Lightscattering measurements, the peak area is needed for the calculation. As an additional…
Occasionally the tune files get corrupted and you need to go back to an old one or start again from the default atune.u file. Glad the problem is resolved!
This Information Applies To: Agilent LC Pumps
Issue
If a user suspects that the gradient composition isn’t accurate and causes poor chromatography such as retention time shifts, late, early, no peaks or merging peaks. This article provides a quick...
This Information Applies To: Agilent 1290 Infinity (G4226A) and Agilent 1260 Infinity (G1367E) HiP Autosampler
Issue
Replacing the Needle Seat of the Autosampler is required when:
The needle seat is visibly damaged.
Leaks or blockages in the...
This Information Applies To: Agilent OpenLab CDS
Issue
This article discusses different types of bracketing modes and how to set up a bracketed calibration in Data Analysis for OpenLab CDS 2.x
Background
Occasionally, the instrument conditions...
This Information Applies To: Agilent OpenLab CDS
Issue
Identifying the baseline codes and baseline code descriptions for OpenLab CDS
Background
OpenLab CDS Data Analysis includes the same integration algorithms as available in both OpenLAB...
This Information Applies To: Agilent OpenLab CDS
Issue
This article provides step-by-step instructions to filter a signal in an Intelligent Report.
Requirements
To be able to carry out the procedure as described, the privilege of Data Processing...
This Information Applies To: Agilent OpenLab CDS
Issue
This article outlines different ways to quantify the amount of compound in an unknown sample.
Background
Quantitation uses peak area or height to determine the amount of a compound in...
This Information Applies To: Agilent G1329A/B and G1313A Standard Autosampler
Issue
Replacing the needle seat of the Agilent 1100/1200/1260 Standard Autosampler may be required during regular maintenance, replacing a bent needle, or flow path blockage...
This Information Applies To: Agilent G1329A/B and G1313A Standard Autosampler
Issue
Replacing the needle of the Agilent 1100/1200/1260 Standard Autosampler may be required during regular maintenance, replacing a bent needle, or flow path blockage...
This Information Applies To: Agilent 1290 Infinity (G4226A) and Agilent 1260 Infinity (G1367E) HiP Autosamplers
Issue
Replacing the Needle Assembly of the Autosampler is required when:
The needle is visibly damaged.
Leaks or blockages in the...
This Information Applies To: Agilent 6000 Series LC/MS Systems equipped with MS40+ rotary vane pumps
Issue
Replacing the MS-40+ (rough pump) fluid periodically is a key maintenance procedure to improve vacuum performance and minimize the possibilities...