Hello Agilent Community Our Zero Air / Nitrogen generator from Parker Balston broke down and it has been discontinued. The supplier does not offer replacement parts and they do not longer have a gas generator model with the combination Air/Nitrogen. Therefore…
I have configured my laptop to our 8890 GC with a split/splitless inlet and FID. I am currently just doing manual injection. When sending the method from my laptop to the instrument, all of the parameters reach the setpoints except for my column temperature…
Hello.
I'm hoping to seek some help for a problem I've been experiencing. We currently run a GC-FID with a headspace sampler testing for Acetic Acid, Propionic Acid, and Butyric Acid. I've been having issues reading the acetic acid consistently. Any…
Hi everyone!
I have brand new PGC Yokogawa 8000 equipped CP-Chirasil-Dex CB Columns with FID detector and Liquid Sample Valve (LSV) set at 170C deg. The problem is GC can’t separate m-Xylene from p-Xylene in low concentrations.
Component name…
Hi everyone! Please help me to fix the problem. I have been using Agilent 6470A.
What could be the reason for the error on the pics? MS1 and MS2 «RFPA functionality Failed». It appears everytime when I’m doing QQQ Power On Diagnostic.
Hi All.
I've installed many time Openlab from version 2.0 to 2.5 but this is the first time I get this error on a new computer that IT gave us.
Trying to install Openlab 2.5 Workstation on Win10.
It fails at the "Openlab Chemstation Access" step…
Hi everyone,
We have detected fails in 3 FLD modules installed in the same instrument.
The fist of these gave the error 06712 (emission motor did not find position),and was replaced with a second module. This when it was being installed failed again…
Hi All,
For the last 1.5 years, the pump has been running fine even though the rear seal wash was blocked. Then in September, we were having issues with our pumps and found there was leaking in pump B. We did a maintenance, meaning cleaning the pumps…
Hi Crystalnipp (great username!!) Thanks for the clear answer I do have a question for you. We also run N2 make-up to our FID. As of now we run He and our night standby method is to leave the GC oven at 150°C with 0.5mL/mim He flow. We turn flame and…
Hi acraig First replace saptum until if you don't detected leak because sometime tiny leak in saptum cause low sensitivity. Second sometimes over tightening the ferrule connection of column to injector cause constriction the flow and reduce analyte at…
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Can I use reaction volumes larger than 30 μL on the AriaMx?
Resolution
There is no problem with using higher reaction volumes, but the instrument performance can only be...
This Information Applies To: Agilent OpenLab CDS software version 2.3 or higher.
Issue
Chromatogram gridlines can help users to get a better understanding of the scale of the peaks. However, in some cases, the gridlines are not desired, such as...
How to Reset the Agilent GC/MSD Tune File to Default Values
Multiple Results
This Information Applies To: Agilent GC/MS MassHunter Acquisition Software
Issue
If there is a problem with the current tuning parameters and a need to tune from the default parameters, see the following procedure to reset the EI tune file (atune...
This Information Applies To: Agilent OpenLab CDS (version 2.x)
Contents:
In the following procedure, you will find steps to create a multipoint ESTD calibration method with OpenLab CDS 2.X.
Steps to follow:
1. Load the Data
a. From Data...
This Information Applies To: Agilent MassHunter Quantitative Analysis Software
Issue
Chromatographic peak integration is a critical part of accurate and reproducible quantitative data analysis. The integrator type and the integration parameters...
This Information Applies To: Agilent 6200/6400/6500 Series LC/MS Systems
Issue
Instructions on how to fill the calibrant bottle on 6200/6400/6500 Series LC/MS Instruments when calibrant levels are running low.
Background
The ability to autotune...
This Information Applies To: All Agilent 6000 Series LC/MS Systems without a gate valve for ion capillary installation/removal.
Issue:
Installing the Ion Transfer Capillary after cleaning or replacement. For instructions for installing an ion capillary...
This Information Applies To: AriaMx Real-time PCR System
Issue
The saturation level is unique for each optical module after the offset of calibration factor and background calibration. The FAM, ROX, HEX, CY3 & CY5 optical modules will saturate at...
This Information Applies To: Agilent LC Systems
Issue
While it is possible to combine modules from different HPLC series such as 1100, 1200, 1260 or 1290 series to create a functioning LC system, there are some important topics to consider.
...
Fixes for the "RPC Server Unavailable" Error
Multiple Results
This Information Applies To: Agilent OpenLab CDS
Issue
When launching the instrument Acquisition screen/instrument session, there is an "RPC Server Unavailable" error.
Resolution
Accessing the Services App (Windows)
There are two ways to...