I have a 5890 GC running ASTM D2887, simulated distillation. It is equipped with a FID and recently we noticed the FID won't light. Flows are good and gases are good. Looking at the setpoint/actual reading, it states it is at the correct temperature …
I completed the inlet leak test and it passed and I also completed the FID jet restriction test and it passed. Yet, when I compare scans on the 8890 the peaks shift more compared to the same injections on my 6890. Does anyone have any thought on this…
I appreciate your answering my post!
I tried launching in the Control Panel, with the correct project selected. I also tried to launch MH12.1 using a desktop shortcut made for that project.
I'm sorry, I'm not sure what ESW/FW refers to, could you…
Adding to this post,
I've tried creating a virtual instrument to check if is a problem with the hplc, Aquisition still is not opening for the virtual device.
the acquisition logo stops at initializing modules, turns black and then crashes.
Hello DET ,
Sorry for the late response on this.
What sort of spiking do you see usually? What is the output of the FID, in pA?
Are you using any UPS systems, or are the GCs plugged directly into the wall?
Our customer got an error, "Failed to connect to an IPC Port: The system cannot find the file specified." from MassHunter.
Do you know any cause of this message? There was no record of this message in the diagnostic log files.
during installation of NEW FLD Detector it started to show error Excitation Motor didn't find its position then gives error Excitation motor has failed and last error it still showing up is Exciation endcoder index failed to calculate so what do you think…
I am getting an error on our Agilent 1290/6420 LC-MS/MS. I start a run and the first injection is successful, then when it goes to the second injection, it errors and says "failed switching to main pass" and shuts down. From my reading, this is a failure…
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
The torch, bonnet, and platinum shield plate must be installed after performing maintenance, or replacing with new components.
Items Required
Standard...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
The torch, bonnet, and shield plate must be removed and inspected during routine maintenance, and when troubleshooting plasma ignition problems. Faults with...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
This procedure tests for an air leak in the sample introduction system, or fault with spray chamber draining, by sealing the end of the torch with a piece...
This Information Applies To: 7700, 7800, 7850, 7900 Agilent ICP-MS instruments
Issue
Error messages related to gas flows can cause the plasma to shut off or disable plasma ignition.
The troubleshooting procedure in this article is applicable for...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
Error messages related to water flow or water valve issues can cause the plasma to shut off or disable plasma ignition. While a warning message will still...
This Information Applies To: Agilent Fluorescence Detectors (FLD)
Issue
Sometimes it’s necessary to change FLD EX and EM wavelengths during a run since not all components will excite or emit at the same wavelengths. However, when the wavelength...
This Information Applies To: Agilent Analytical Scale LC Systems
Issue
To troubleshoot high backpressure within an HPLC system, it’s necessary to understand the expected pressure throughout an operating system. The total pressure for an LC is measured...
This Information Applies To: Agilent LC Samplers except dual needle multisamplers
Issue
High pressure in the LC sampler is sometimes due to a clog in the needle seat assembly, the needle, or the sample loop. The needle can pick up sample particulates...
This Information Applies To: All OpenLab CDS ChemStation Edition software-Standalone Workstation
Issue
After launching OpenLab ChemStation Online, the following error is shown: “ChemStation ChemMain has stopped working” . OpenLab ChemStation Online...
This Information Applies To: Agilent AriaMx, Software version 1.8 and later
Issue
The Aria Warm up Feature was introduced with Aria SW/FW 1.8 to reduce baseline drift. The warm-up feature is used to speed up the heating process that would normally...