This Information Applies To: Agilent Lab Advisor Software
Issue:
When connecting your LC instrument with the Agilent Lab Advisor Software, a pop-up message may appear called 'License Check'. The message prevents you from connecting the Lab Advisor software to the LC.
The message can be as following (Figure 1):
For versions of Lab Advisor earlier than 2.16 the error will show: -any number above 10- modules configured, but only licenses for 10 available
For Lab Advisor 2.16 and up, the error will show: -any number above 20- modules configured, but only licenses for 20 available.
Agilent Lab Advisor is available in two versions. One of the differences, is the number of licenses available.
A unique combination of type and serial number for each configured device or modules is counted and tracked in the license module of the software. For each configured module, a license is deducted from the total number of available licenses. As mentioned, this can be tracked in the bottom-right corner of the software.
Figure 1 Error message "License Check"
Resolution
Open the Agilent Lab Advisor software and make sure you are not connected to a system.
Click Configuration in the left navigation column (Figure 2).
Click Licenses in the next navigation pane.
Click Permanently delete HW Module on the bottom.
Select the modules you would like to remove. Removing them will free up licenses (see Figure 2) and make room for new modules to be configured. Basic version can only remove one module at a time, Advanced version can remove multiple modules at a time.
The connection to Lab Advisor will now be available.
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Learn how to effectively operate your Lab Advisor Software:
Agilent Lab Advisor User Manual on Agilent.com |
