This Information Applies To: Agilent GC/MSD systems controlled by OpenLab CDS software
Issue
Before running a sample, either as a single sample or as part of a sequence, the specified method is downloaded to the GC/MS. There is a delay before the...
This Information Applies To: Agilent GC/MSD systems controlled by OpenLab CDS software
Issue
Performing an Air and Water Check is an important diagnostic check to make sure the levels of air and water in the MSD analyzer are low enough to ensure...
This Information Applies To: Agilent GC/MSD systems with EI sources controlled by OpenLab CDS software
Issue
Switching filaments in the GC/MSD if a filament is burnt out or similar issue.
Background
In Electron Ionization (EI) sources, filaments...
This Information Applies To: Agilent GC/MS systems
Issue
A single run or sequence run terminated with error "Neither GC nor MS data collected consult logbook". Information in the error logbook does not point to the root cease of the error.
Resolution...
This Information Applies To: GC/MS system with 8890 or Intuvo GC
Issue
When the system is powered on, the GC to GC/MS (and 8697 headspace if equipped) communications do not initialize correctly, and the GC displays a Missing Hardware error.
...