How to Reply to a Question

Tips and Suggestions for How to Reply to a Question in a Forum

After you join the Community, you can reply to a forum question by clicking Reply below the question. If you reply from your email client please remove your signature so it is not inserted in the post.

• If more details are needed to help answer the question, for example, if having the software type and version or instrument model would help you or other members reply to the question with an accurate answer, ask for those details.  An example is below.

• If you want to tag the question author use @communityusername.
• When you reply, try to make your message as complete as possible.  If applicable, it may help if you number different steps or suggestions, so the question author can reply to each step or suggestion.

• If you need to edit your reply click More > Edit.  It is ideal if there is one question with a single reply per Community member, until the author of the question replies with their feedback.  If your suggestion helped the author of the question, ask them to mark your reply as the Verified Response.  If the question is still unresolved, you and other community members can reply again with more suggestions.