G1364C Fraction collector - missing or wrong needle

I am resurrecting a G1364C fraction collector. Initialization failed and gave error: missing or wrong needle. LabAdvisor will not move the arm into a maintenance position and is giving error: Unknown Error. Any ideas?

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jhagel 3 months ago in reply to JoHoney +1

Here is the older user manual: G1364-90012.book (agilent.com) and starting on page 127 there are instruction on how to do the alignment via the old software or in Lab Advisor. If nothing is happening,…

0 abasdeo 6 months ago

Hello Carolyn,

Does the FC have a needle installed?
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0 CarolynGCSL 6 months ago in reply to abasdeo

yes, it does. I'm trying to use the Transport Alignment function in LabAdvisor, but I don't know that I have the 4 well plate tray.
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0 JoHoney 4 months ago

Hi CarolynGCSL , I haved just faced the same issues with my two G1364C fraction collectors in the lab. Did you perhaps find a solution with your device? If so could you share the solution please?

abasdeo everything with my devices installed, I only had not used them for a while. Could you propose a solution?
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0 jhagel 3 months ago in reply to JoHoney

Here is the older user manual: G1364-90012.book (agilent.com) and starting on page 127 there are instruction on how to do the alignment via the old software or in Lab Advisor. If nothing is happening, try a forced cold start (+) Forced Cold Start Procedure - Articles - LC Portal - Agilent Community
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