Error 5 during Bioanalyzer Expert 2100 software booting?

Question

When we start the Expert 2100 software, we get several pop up windows indicating an error that doesn´t allow the software to boot. The software worked fine for years, reinstalling it did not help.

First message:

"Error 5 (Invalid procedure call or argument) in procedure UserControl_Initialize of User Control AgtAssayProperties"

Second message:

"AgtUICompDotPlot. Run-time error '5': Invalid procedure call or argument"

Third message:

"Error 0 () in procedure IAgtAppContext_Update of Class Module CApp Context"

Is anyone able to help with these errors?

Thanks,

Tim

wimbellens · Accepted Answer

Hello, the error is linked to a Windows update. Please refer to Service Note 2100 Expert Software-013A. See also image, with Microsoft update fixes per Windows version. Life Sciences and Chemical Analysis Service Note Service Note Number: 2100 Expert Software-013A Supersedes: True Title: Software errors related to recent Windows Updates Summary: Operators of the 2100 Expert software reported globally that the application suddenly returns error messages and stops working. The situation seems to be related to Windows Updates released during the last few days. The 2100 Expert software can return to normal operation if specific Windows Updates are removed from the PC. Parts Required: none Situation: We received several reports from customers world-wide that the 2100 Expert software stops working and displays an error message similar but not limited to: Error caught in AgtAssayProperties::UserControl_Initialize: Number: 5 , Source: AgtUICompAssayProp, Description: Invalid procedure call or argument Error 5 (Invalid procedure call or argument) in procedure Form_Load of Form frmDummy We are still investigating the situation, but already determined that the problem is related to a recent Windows Update. These updates vary between the Windows versions and builds. Microsoft is aware of this known issue causing some software to not operate correctly any longer after these updates were installed. They are investigating and will release an update soon. Solution/Action: Microsoft released several updates over the weekend that fixes the above situation. An update matrix is attached to this service note. Microsoft did not release fixes for Windows 10 versions 1903 and 1803 yet ! Windows 7 users must download the optional update and install it manually. http://www.catalog.update.microsoft.com/Search.aspx?q=KB4517297 For remaining Windows 10 users these optional updates is available on the following release channels: Microsoft Update Catalog. Windows Update. Microsoft Update. Windows Server Update Services (WSUS). As with any optional update, you will need to Check for updates to receive and install the update. For instructions, see Update Windows 10 . Note Windows Update for Business customers should apply the update using the Microsoft Update Catalog or Windows Server Update Services (WSUS). Serial Numbers: Serial Low Serial High Attachments: Examples.pdf SN-013-2100Expert_Error5_Updates.pdf Additional Information: No additional training is required to implement the changes described in this service note. Related Products: Date: 8/19/2019 9:25:04 AM Administrative Information: Classification: Information Only Author: TWACHTMANN,MANUEL (A-Germany,ex1) Additional Information: Copyright 2019 Agilent Technologies Printed in U.S.A.

Ian.J · Answer

Hello,

The 2100 Expert software error is being caused by a Microsoft Windows update that was released by Microsoft. Since the initial release, Microsoft has released optional updates for the majority of current Windows versions. But you will have to install the correct update for your system manually.

Determine you Version of Windows

From the start menu type Run and open the Run application.
In the run application, please type winver and press enter. A windows will open with the necessary information.
Note if it Windows 7 or 10 and not the Windows version.

Determine your computer architecture

Open the Start menu and type System Information
Open the System Information Application and note the System Type.

Download and Install the Update

Navigate to the website: http://www.catalog.update.microsoft.com/home.aspx
Search for the required update for your Windows version. See the attachment for which update you need to install.
Download the correct update for your computer architecture.
Install the update following the on-screen prompts.
Restart the computer.

Best Regards,

Ian Jaworski

Electrophoresis Support

Diagnostics and Genomics Group

Agilent Technologies, Inc.

electrophoresis@Agilent.com

Error 5 during Bioanalyzer Expert 2100 software booting?

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