How can I get Mass Hunter 5.1 to finishing uploading files?

Hello,

I am having an issue where sometimes the connection to the database server stops and the files being uploaded halts but never picks up again. 

I will insert the error I see below:

because there is an audit trail on my software it is hard to navigate and our IT personnel have not had training on this software.

Is there anything I can try?

  • Hi, 

    assuming, your network connection is stable, this error most likely occurs, if you just shut down masshunter without closing the batch correctly (go to "File" and then "Close")

    Additionally you can check, if something is stuck in the File Upload Queue.

    Open the "File Upload Queue Tools" from the Taskbar Icon, and check if you can resubmit anything. Normally there should be nothing in this queue after a few moments.

      

  • First of all, make sure that your network is stable and the connection to the database is not interrupted due to network problems or restrictions. Check your database and application logs for any errors or warnings that might indicate connection problems. Also check your timeout settings and database configuration to ensure they are configured correctly to handle long-running operations.

  • For "check your timeout settings and database configuration to ensure they are configured correctly to handle long-running operations", I wonder what is and how to check timeout settings and database configuration?, because, once a while, at the end of a long run or in the middle of a long run, error window popped out and all my acquired data disappeared, and I had no way to retrieve them, and I had to repeat the whole run - very frustrating. I am using 8900.

    Thank you

  • Hello, 

    This error is what pops up and we have to cancel the run to get masshunter to attempt to close. It then gets stuck on closing batch so we have to close it from task manager.  Before and after closing I check the file upload queue open lab shared services and nothing appears in the queue.

    I lose my data since it never uploaded

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