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Please try to remove the sample probe and perform the initialization. If it completes successfully make sure the probe is not touching or causing the movement issue. If it failed. Call the response center to get more help with the SPS-4. It could be a belt. Also make sure all software are close just in case. Once the initialization completes successfully then connect to software to see if it works. And at end you can try to shut down the SPS-4 and test the movement manually to see if something is wrong with any belt or movement.
Please try to remove the sample probe and perform the initialization. If it completes successfully make sure the probe is not touching or causing the movement issue. If it failed. Call the response center to get more help with the SPS-4. It could be a belt. Also make sure all software are close just in case. Once the initialization completes successfully then connect to software to see if it works. And at end you can try to shut down the SPS-4 and test the movement manually to see if something is wrong with any belt or movement.