Plasma channel has failed . Flow is outside tolerance . Target 3500mlPM, Actual 2954mLPM ICP OES 5100

Hello all, 
I wish if I can find someone help me in this problem in ICP OES 5100
When I have been trying to ignite plasma It's happening one from two actions

        1 - Plasma it ignite some moments and after that it turn off and software gives this message

Or  

       2 – When I clicked plasma on system is trying to ignite plasma without result and software gives this message

Notice :

I noticed in ignite period about gas Flows (The plasma flow and nebuliser flow and makeup flow) it took true values and after that go down to 0 and plasma turn off.

Message error : Plasma channel has failed . Flow is outside tolerance . Target 3500mlPM, Actual 2954mLPM 

Or 

Plasma channel has failed . Flow is outside tolerance . Target 12000mLPM, Actual 12132mLPM 

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