Here is the contact information for Agilent in Brazil. https://www.agilent.com/sites/agilent/en/contact-us/brazil
The Agilent Salesperson in Brazil is Marcelo Azevedo - marcelo.azevedo@agilent.com
Hello LC92 ,
Did you run the installer as an Administrator? That might cause issues like this.
Another thing to try is running the Software Verification Tool found in the Start menu under Agilent Technologies. See if there are any missing files. You…
Learn about how to check and extend the lifetime of peristaltic pump tubing; prevent and remove nebulizer blockages; clean the nebulizer and improve precision and reduce memory effects with spray chamber cleaning.
Preventative maintenance is crucial…
Learn more about accurate ICP-MS standard preparation, sample introduction, diagnosis of sample introduction issues, and preventive ICP-MS maintenance guidelines. In this video we provide simple steps to improve sensitivity and accuracy, precision, and…
If you have data associated with a worksheet you cannot make modifications to it. Depending on your software version, you will need to either do "Save As" and give it another name, or create a new worksheet from template. Then the new worksheet will not…
Hello. You have to adjust Nitrogen pressure to get the blue bar inside green area. Pressure regulator is located on the right side of the 4107. It should be ~ 600kPa.
Hello mipastor,
Thank you for your response. I think we do have problem with the MS2 heater. Agilent customer support hinted that it might be sensor problem or the board so service engineer will have to take a look.
The Digest of upcoming webinars has been updated as of April 23.
The new Agilent Community Group, GPC/SEC Solutions Group is hosting a webinar series in partnership with Dow in April: A Journey through SEC, Light Scattering, and 2D-LC for Macromolecules…
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
How to power off Agilent ICP-MS systems before maintenance, for long-term shutdown, or for power cycling the instrument. Power cycling may be required when...
This Information Applies To: Agilent OpenLab CDS
Issue
Steps to close an instrument connection to a primary instrument controller, to start a successful connection to a secondary instrument controller, or to configure the instrument.
Background...
This Information Applies To: Agilent HES source, Agilent 5977 Series GC/MSD
Issue:
During normal operation of the GC/MSD, the ion source will need to be disassembled to proceed with abrasive ion source cleaning and / or replacement of consumable...
This Information Applies To: Agilent CI Source
Issue:
During normal operation of the GC/MS, the CI ion source will need to be disassembled to proceed with abrasive ion source cleaning and / or routine replacement of consumable parts (filament and...
This Information Applies To: Agilent OpenLab CDS
Issue
This article will explain how to add a sequence summary report line to a sequence, in Agilent OpenLab CDS, as well as how to configure it so it matches your reporting needs.
Background ...
This Information Applies To: Agilent OpenLab CDS, OpenLab CDS ChemStation, OpenLab CDS EZChrom.
Issue
Process for creating a desktop shortcut for your instruments, with OpenLab software, to enable quick access to your acquisition window.
Background...
This Information Applies To: Agilent LC Systems
Issue
Agilent modules will go into an error status (red status light) when an error condition specific to that module occurs. For example, metering home failed will be specific for the autosampler...
This Information Applies To: Agilent Analytical LC Autosamplers
Issue
To increase the maximum injection volume of an autosampler, there are two ways to do it. While both will provide larger injection volumes, there are advantages and disadvantages...
How to Recover a SubscribeNet Password
Multiple Results
This Information Applies To: Agilent Software products with SubscribeNet license.
Issue
Resolutions for password recovery use if you have: lost your password, been locked out of the account, or you don't know if you have an account with SubscribeNet...
This Information Applies To: Agilent OpenLab CDS, OpenLab CDS EZChrom
Issue
Steps to create a Data Analysis shortcut for one or more of your Projects defined in the OpenLab Control Panel .
Steps to Follow
Open the Control Panel of your...