Hello vanphu, Thanks for the model information. On power on, the motor needs to move the pump to specified positions and if it fails to do so in a range of motor steps, it can give the error you mentioned. We advise to leave the pump stroke in auto to…
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New Year resolution for my ICP-OES: I will keep my ICP-OES analysis free from contaminants on January 17
Potency with LC/UV on February 1
Optimizing the GC to Get…
Ok, I've tried to condition the column three times and no improvement. I also have clipped some of the inlet end of the column and reinstalled and that did not help either. I have not checked inlet as I have not worked on them before and I don't have…
Hello! My multisampler (G7167B: DEBAR00250) has the following error: compressor has error EE 30756,0. According to the manual, this indicates a possible hardware error. I ran a sample cooler function test, which failed, and the result comment is: target…
Dear colleagues
We have Agilent LCMSD 1260 Infenity /6130Quaderpole. we encountered this error: Install module C:\Chem32\CORE\HPSCIL00.DLL, failed
We want to know the cause and the solution for this error ?
Thanks in advance.
With my best regards…
We are running long term tests with multiple GC analysis, automatically controlled from LabVIEW via ActiveX communication with OpenLab EZChrom. We recently had an event in the EZChrom software creating problems; suddenly midway through the tests, the…
Good afternoon all. I have a baffling issue with our 6470 LCMS. It passes checktune. I can run autotune is positive mode or in negative mode, but not both together as previously. I get an error message at the end of the autotune process stating "Failed…
Hi Paul, thank you for your reply. I can't attach a full autotune report due to it failing mid run. I can however add the text file it generated.
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Autotune_20230419_130648.txt
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Hello, i'm a Milan university student in thesis in an analytical lab.
I'm currently trying to develop an analytical method to isolate and analyze Niaprazine in G C-FID , by using as internal standard Phenacetin . But as i know we, in this laboratory…
Hello, I am running residual solvent testing on a product for my company and I am having issues with peak sensitivity. I am running this testing on a 7890/7697 GCHS-FID combo. I am tasked with coming up with a solution to this issue by only adjusting…
This Information Applies To: Agilent OpenLab CDS (version 2.x)
Contents:
In the following procedure, you will find steps to create a multipoint ESTD calibration method with OpenLab CDS 2.X.
Steps to follow:
1. Load the Data
a. From Data...
This Information Applies To: Agilent MassHunter Quantitative Analysis Software
Issue
Chromatographic peak integration is a critical part of accurate and reproducible quantitative data analysis. The integrator type and the integration parameters...
This Information Applies To: Agilent 6200/6400/6500 Series LC/MS Systems
Issue
Instructions on how to fill the calibrant bottle on 6200/6400/6500 Series LC/MS Instruments when calibrant levels are running low.
Background
The ability to autotune...
This Information Applies To: All Agilent 6000 Series LC/MS Systems without a gate valve for ion capillary installation/removal.
Issue:
Installing the Ion Transfer Capillary after cleaning or replacement. For instructions for installing an ion capillary...
This Information Applies To: AriaMx Real-time PCR System
Issue
The saturation level is unique for each optical module after the offset of calibration factor and background calibration. The FAM, ROX, HEX, CY3 & CY5 optical modules will saturate at...
This Information Applies To: Agilent LC Systems
Issue
While it is possible to combine modules from different HPLC series such as 1100, 1200, 1260 or 1290 series to create a functioning LC system, there are some important topics to consider.
...
Fixes for the "RPC Server Unavailable" Error
Multiple Results
This Information Applies To: Agilent OpenLab CDS
Issue
When launching the instrument Acquisition screen/instrument session, there is an "RPC Server Unavailable" error.
Resolution
Accessing the Services App (Windows)
There are two ways to...
This Information Applies To: Agilent LC Pumps
Issue
If a user suspects that the gradient composition isn’t accurate and causes poor chromatography such as retention time shifts, late, early, no peaks or merging peaks. This article provides a quick...
This Information Applies To: Agilent 1290 Infinity (G4226A) and Agilent 1260 Infinity (G1367E) HiP Autosampler
Issue
Replacing the Needle Seat of the Autosampler is required when:
The needle seat is visibly damaged.
Leaks or blockages in the...
This Information Applies To: Agilent OpenLab CDS
Issue
This article discusses different types of bracketing modes and how to set up a bracketed calibration in Data Analysis for OpenLab CDS 2.x
Background
Occasionally, the instrument conditions...