Hello,
You need onsite visit. According to error 60304 and filament time this look like the power tube is too old and end of power life and need replacement.
Hi Metals.
I'm glad to see that you could solve the problem! And I'll take special note since our octopole has never been cleaned. We were told by Agilent that cleaning is meant to be done by Agilent's staff only. Thanks.
Yes, that solution of Ca…
Hi, the peak area has no influence on the calculation of Mw when measuring with concentration detectors only (RI, UV, ELSD e.g.). When performing Viscometry & Lightscattering measurements, the peak area is needed for the calculation. As an additional…
Occasionally the tune files get corrupted and you need to go back to an old one or start again from the default atune.u file. Glad the problem is resolved!
Part 1 included many questions and some answers about the maximum abundance that should be detected at the electron multiplier. Another important consideration is how much sample should go into the column.
See Which Electron Ionization Ion Source? Part…
Thank you for taking a moment to review the Community Guidelines. You agree to all of the guidelines posted and linked here when using the Agilent Community. These guidelines are here to help you be a valuable contributor to the community and make sure…
Hi, I have an old 6890 with a jet direct card. We lost power to the instrument and since then it has not been able to connect to the PC. I tried updating the bootp software with the correct mac address and power cycled instrument with the same issue.…
Support and educational resources for the Microplate Centrifuge and Automated Centrifuge Loader .
Automation Solutions Knowledge Base
Microplate-Handling Device Guides
PDF user guides
Support Documents
G5582A Centrifuge Installation Checklist…
This Information Applies To: 5200/5300/5400 Fragment Analyzer, Fragment Analyzer controller software
Issue:
Over time the dynamic coating polymer on the capillaries needs to be refreshed. Failure to do so can lead to a loss of performance. Indicators...
This Information Applies To: Agilent ICP-MS (7700/7800/7850/7900/8800/8900)
Issue
Elevated doubly charged values that are greater than 3% for x-lens configuration or greater than 7% for s-lens configuration, can be caused by contamination, or an...
This Information Applies To: Agilent 6200 Series TOF and 6500 Series Q-TOF Systems
Issue
Instructions on how to correctly dilute the tune mix for 6200 Series TOF and 6500 Series Q-TOF systems depending on source type.
Background
If the Tune...
This Information Applies To: Agilent MassHunter Qualitative Analysis Software version 10.0
Issue
The Agilent MassHunter Qualitative software can generate qualitative analysis reports, which may include sample chromatogram information and sample...
This Information Applies To: Agilent MassHunter Qualitative Analysis Software version 10.0 or higher
Issue
Identifying compounds using a spectral library is essential in qualitative analysis. This article will describe how to load a data file and...
This Information Applies To: Agilent ICP-MS Systems
Issue
The Helium cell gas line on the ICP-MS may be contaminated with air and moisture in case of a tank replacement, or if the instrument was not used for an extended amount of time. Purging the...
This Information Applies To: Agilent MassHunter Quantitative Analysis Software
Issue
The Calibration Curve window tools help with setting an appropriate calibration curve for each compound in the calibration table.
The Calibration Curve window...
This Information Applies To: Agilent MassHunter Quantitative Analysis "Quant-My-Way" user interface (version B.09.00 or later)
Issue
To process the data files in the batch and obtain quantitative results, you must either create a new quantitative...
This Information Applies To: Agilent MassHunter Qualitative and Quantitative Analysis
Issue
Calculation of signal-to-noise in MassHunter is done using the same routine for both Qualitative and Quantitative Analysis. However, there are differences...
This Information Applies To: Agilent GC/MS MassHunter Data Acquisition Software
Issue
Multiple samples can be run without user intervention using an Automated Liquid Sampler (ALS) in combination with a Sequence.
Users can perform simple edits...