This Information Applies To: Agilent 6400 Triple Quadrupole LC/MS systems, MassHunter Workstation 10.1 or below. This procedure does not apply to MassHunter Workstation 12.0 or above.
Fully reset the LC/MS triple quadrupole system via MassHunter Workstation 10.1 or earlier.
For users who experience slow performance on their Masshunter software, or the LC/MS displays some error messages. The error messages could relate to tune file, autotune, communication issue (MS or any LC module stays offline), etc.
Steps to Follow
Caution: Do not skip steps 1, 2 and 3 and go straight to step 4. Clicking Remove MassHunter Processes alone might cause corruption of tune files and/or methods.
Learn how to effectively operate your Agilent 6400 Series triple quadrupole LC/MS system:
Agilent 6400 Series Triple Quadrupole LC/MS with MassHunter Workstation eLearning path available from Agilent education