This Information Applies To: Agilent 1290 Infinity Quaternary Pump G4204A, 1290 Infinity II Flexible Pumps G7104A/C, and G7131A/C.
Issue
If the flexible/quaternary pump does not generate flow or build up pressure, it could be due to a stuck inlet...
This Information Applies To: Agilent HPLC systems
Issue
The presence of ghost peaks can be a symptom of a system contamination issue, caused by accumulation of sample and/or foreign substances in the flow path. It is critical for high sensitivity...
This Information Applies To: Agilent 1290 Infinity (G4226A) and Agilent 1260 Infinity (G1367E) HiP Autosampler
Issue
Replacing the Loop Capillary of the Autosampler is required when it is broken or leaking.
Items Required
Wrench open 1/4...
This Information Applies To: Agilent Isocratic LC Systems, Agilent Refractive Index Detectors (RID)
Issue:
Mobile phase preparation method impacts retention time reproducibility between injections on the same instrument, by other operator, or similar...
This Information Applies To: Agilent Analytical Fraction Collector G1364A/C/F and G5664A/B
Issue
If users do not configure the actual height of the test tubes used to collect fractions, they might see an error of "arm movement failed" in the fraction...