This Information Applies To: Agilent OpenLab CDS
Issue
When trying to launch the OpenLab Control Panel, the error "connection to server failed". The issue could happen when users created in the OpenLab Control Panel and these users are coming from a Domain. Both File System mode and Content Management mode can have this issue.
Background
The Shared services program needs to log in to the company domain to work with domain user accounts.
Often a user on the PC is used to log shared services into the domain. When the user password changes or the user leaves the company, the program fails to validate on the domain and generates the error "connection to server failed".
Figure 1: OpenLab Server connection error window
Requirements
Domain user for the PC where the software is running, or a user created by IT that will not be removed and has a password that does not expire.
Steps to Follow
To fix this problem, run the OpenLab Shared Services Maintenance Program.
Figure 2: Shared Services Maintenance
1. Windows start icon, 2. Agilent Technologies folder, 3. Shared Service Maintenance application
Update the user login and password on the Windows Domain tab. Then click the Save Settings button (Figure 3).
Click Close to close the dialog box.
Figure 3: User name and password update window
1. Domain field, 2. User name field, 3. Password field, 4. Save Settings button, 5. Close button
Best Practice is to use a user created by IT that will not leave the company and has a password that does not expire.
If an account like this cannot be created, one of the user accounts for this PC can be used to log into the domain to authenticate access.
If this user's password changes or the user is removed, this process will need to be updated again.
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