Printed Report is Incomplete

Sadly yes.

I found out when I adjust the Signal axis to a max of 25 it works. The support told me to downgrage my flash player to version 17. Actually we use Version 20.

The printout you see was a .pdf File.

If I run the Software Verification tool it say "Fail" on Open Labs Server.

They told me to insert the stick and use the repair function. But I don't wanna do this step. In case it makes everything worse.

We also used a different printer. And a different PC.

A Tecnician from Agilent visit us next month. So we forward this question to him ( poor guy )

The funny thing is that I send the report that was created from open labs to the support and they had the same problem.

I can send it to you if you want to try it out.

Sincerly

Can you please fallow me then I can send me your email or I send u the pdf here.

thank you

Hello,

I tried all the other options already. no difference.

So this makes me wondering, if its really the different version of the flash player.

As far as I know, its only responsible for the pdf files. Not the excel and word files.

I am sorry that I cant upload the file. Our firewall prevents "File Sharing"

Yes I use Open Labs Version 2.1.

I agree with the point, that the failure of the software verification really makes me worry.

But the risk that we corrupt the system, when we attempt to repair it is just too high.

I didn't found out if we use a workstation or a server Solution.

I think the technician just installed it mistakenly. I hope I am wrong

But as long as the system is running I don't hesitate to change it.

We only got the "minor" Problem when we choose a smaller scale.

But my supervisor wasn't happy to hear that it didn't work.

I fixed it temporarily when I print it as image in pdf settings.

If you want to send me the report, why don't you just do it in a reply so that others might be able to see it and potentially contribute to a solution.

It is definitely concerning that the Software Verification report is failing. This indicates that the software might not have been installed properly, or some core files might have been corrupted or removed (potentially by antivirus software). Running a repair would be a simple first step to see if the Software Verification report passes after the repair. If it still doesn't, then you might be looking at needing to uninstall and reinstall the software.

I wouldn't think that the version of Adobe Flash Player would have any impact on generating pdf/viewing. That being said, Adobe Flash Player 17 is supported version that ships with the software (I believe you are using OpenLAB CDS 2.1 from information you provided in previous posts) for viewing videos in OpenLAB Help & Learning. We also recommend using Adobe Reader XI, which is involved in opening pdf files.

Have you tried printing to other file types (.docx or .xlsx) like I asked in my last reply? Do you see the same issue with the chromatograms as you do when you print to a .pdf file?

If you really are missing 3434 OpenLAB CDS files, then we cannot guarantee that the software will work properly. I have never heard of a repair corrupting an installation, but that is your call whether you want to run it or not.

Is it possible that your Antivirus Exclusions were not set up correctly and these files were quarantined or removed?

Until you can pass the Software Verification report, then I cannot really recommend any further troubleshooting as it is likely that the problem is related to one or more of these missing files.

I forwarded your Reply to the IT department.

They should decide what to do. I also mentioned that the Anti-Virus maybe caused the problem.

In that case the files maybe still in the quarantine folder.

Waiting for a reply.

But thank you again for you support :-) You are very helpful