Printed Report is Incomplete

Question

I have a Question. When I try to generate a report the Preview looks ok. But the Print doesn't show any Signal at all. I only changed the scale. What did I do wrong ? Thank you

ryoboyle · Accepted Answer

If you really are missing 3434 OpenLAB CDS files, then we cannot guarantee that the software will work properly. I have never heard of a repair corrupting an installation, but that is your call whether you want to run it or not. Is it possible that your Antivirus Exclusions were not set up correctly and these files were quarantined or removed? Until you can pass the Software Verification report, then I cannot really recommend any further troubleshooting as it is likely that the problem is related to one or more of these missing files.

valentinrusu · Answer

Hi mr. white. I followed your troubleshooting a bit in your two posts here. I have a question: in your last posted attempt, did you print from the PDF? If yes, the it sounds like the printer driver or firmware is to blame, unfortunately. I'd hate to ask you to print it to another printer, but if reinstalling the (correct) driver doesn't fix the problem, can you try to take the PDF to a completely different printer and try printing it out there? Depending on which revision of ChemStation you're using, there should be a printer driver there for the type of HP printer that's been tested with that revision on one of the installation discs. Usually, the driver will be a PCL 5e or PCL 6 universal HP driver.

valentinrusu · Answer

Also, please make sure that a default printer is configured in Windows. If no default printer is configured, the following problems may occur:

   - Printing of a report preview will fail.
   - the 'Copy To Clipboard' menu will have an error
   - the 'Custom Report View' will have problems with new templates

ryoboyle · Answer

Hello, I want to clarify something to make sure I am understanding the problem correctly. If you were to load a data file in the Data Analysis view, then go to Report>Print Report, your reports come out looking like the printouts you captured in your original post and first reply? Does this only occur when printing to the printer, or does it also happen when printing to .pdf, .docx, or .xlsx files?

ryoboyle · Answer

If you want to send me the report, why don't you just do it in a reply so that others might be able to see it and potentially contribute to a solution. It is definitely concerning that the Software Verification report is failing. This indicates that the software might not have been installed properly, or some core files might have been corrupted or removed (potentially by antivirus software). Running a repair would be a simple first step to see if the Software Verification report passes after the repair. If it still doesn't, then you might be looking at needing to uninstall and reinstall the software. I wouldn't think that the version of Adobe Flash Player would have any impact on generating pdf/viewing. That being said, Adobe Flash Player 17 is supported version that ships with the software (I believe you are using OpenLAB CDS 2.1 from information you provided in previous posts) for viewing videos in OpenLAB Help & Learning. We also recommend using Adobe Reader XI, which is involved in opening pdf files. Have you tried printing to other file types (.docx or .xlsx) like I asked in my last reply? Do you see the same issue with the chromatograms as you do when you print to a .pdf file?

Printed Report is Incomplete

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