Cary 5000 UV-VIS-NIR error codes

My cary 5000 UV-VIS-NIR shows Error code 9:9339SEQ NIR wavelength calibration failed and 9:9303SEQ Unable to initialize the instrument.

What is wrong with this machine and how could I fix the problem.

Thanks a lot for your advice in advance.

 

MK

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  • Hello,

     

    When you have the error message 9303, the instrument can't initialize itself.

    The question is why? My colleague asked you to replace also the UV lamp because the Cary will initialize itself in UV region first. The detector needs to see a peak in this region. If you have a bad signal in UV, the initialization could fail.

     

    In this case, the first thing to do is to replace Visible and UV lamps.

     

    As Mike said if the problem is not resolved it may be time for a service call.

     

    With best regards,

     

    Rémi

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