ReportBuilder Assembly version: 12.0.893.0 - keep crashing when editing template

I'm new to ReportBuilder and I recently found a very helpful familiarization guide.  I'm going thru the examples to learn the intricacies of the reports and how to edit them.  I keep getting errors of "ReportBuilder has encountered a problem and need to close".  I've gotten several versions of this error.  I've tried loading a template in Quantitative Analysis 12.0 but the "edit" button is never available.

I currently have purchased two copies of Masshunter analysis software so that I can analyze software in my office, and it's also loaded on the instrument (6495C) computer along with the Acquisition software. I have 12.0 for that as well.

Is this a known issue?  Do I just need to remove and reinstall the software?

I also get "QuantAnalysisWPF has encountered a problem and needs to close".

Any help is greatly appreciated.

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  • Hello  ,

    I have moved this to the Mass Spectrometry Software Forum for better visibility.

    I'm not aware of any issues using the familiarization guide with Report Builder 12.0, or any general issues with Report Builder 12.0. Are you following this version of the guide?

    Agilent MassHunter Workstation Software Report Builder Familiarization Guide

    If so, at what point are you receiving the errors?

    Editing a template from the Report Method Editor in Quant will only work for Report Builder templates. You need to select the template row and then the Edit button will be available.

    What actions are you performing in Quant to generate the errors you are seeing there? 

    The only general advice I can give is that if you are installing LC/MS Quant 11.x or later on a data analysis only PC, make sure to run the Permissions/ECM Setup tools even in a standalone installation. With OpenLab integration it is necessary to install and set up a default user and permissions. These are necessary even if logins for running Quant are not enabled. The tools can be found in the Quant Tools and in the Report Builder Start menu groups.

    You can accept the default settings and choose Install.

    If you are not certain if this has been done, it is fine to run these again at any time.

    Another issue that can occur is that even without logins enabled Report Builder still has an inactivity timeout that will lock the editor. If this occurs, simply enter the username as SYSTEM with no password and click Unlock. The username must be in all caps.

Reply
  • Hello  ,

    I have moved this to the Mass Spectrometry Software Forum for better visibility.

    I'm not aware of any issues using the familiarization guide with Report Builder 12.0, or any general issues with Report Builder 12.0. Are you following this version of the guide?

    Agilent MassHunter Workstation Software Report Builder Familiarization Guide

    If so, at what point are you receiving the errors?

    Editing a template from the Report Method Editor in Quant will only work for Report Builder templates. You need to select the template row and then the Edit button will be available.

    What actions are you performing in Quant to generate the errors you are seeing there? 

    The only general advice I can give is that if you are installing LC/MS Quant 11.x or later on a data analysis only PC, make sure to run the Permissions/ECM Setup tools even in a standalone installation. With OpenLab integration it is necessary to install and set up a default user and permissions. These are necessary even if logins for running Quant are not enabled. The tools can be found in the Quant Tools and in the Report Builder Start menu groups.

    You can accept the default settings and choose Install.

    If you are not certain if this has been done, it is fine to run these again at any time.

    Another issue that can occur is that even without logins enabled Report Builder still has an inactivity timeout that will lock the editor. If this occurs, simply enter the username as SYSTEM with no password and click Unlock. The username must be in all caps.

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