This Information Applies To: Agilent Single Quad GC/MS instruments
Issue
Turn on and pump down the Single Quad GC/MS to an operating vacuum using OpenLab CDS software.
Background
The GC/MS needs to operate at a vacuum that is high enough to...
This Information Applies To: Agilent GC/MSD systems controlled by OpenLab CDS software
Issue
Before running a sample, either as a single sample or as part of a sequence, the specified method is downloaded to the GC/MS. There is a delay before the...
This Information Applies To: MassHunter GC/MS Acquisition Versions B.07.xx through version 10.x.
Issue
MassHunter sequences stopping without errors, but “index out of bounds” is displayed at the bottom left of the acquisition pane.
Background...
This Information Applies To: Agilent GC/MS systems
Issue
A single run or sequence run terminated with error "Neither GC nor MS data collected consult logbook". Information in the error logbook does not point to the root cease of the error.
Resolution...
This Information Applies To: Agilent Single Quadrupole GC/MS Instruments
Issue
During data acquisition, users may override the Solvent Delay state for the current run.
Steps to Follow
In Acquisition software, from the Home tab, click Run...