Masshunter failing to write scan to data file

 

Parents
  • Hello,

     

    We have been experiencing the same issue over the past week within our laboratory and have narrowed the issue down to one of our Anti Virus programs called 'Cylance'. I know you mentioned you have researched Anti Virus but If you use the same program then it would be worth checking whether it has been updated to the 'OPTICS' version and if so, revert back to the 'PROTECT' version. 

     

    Hope this helps

Reply
  • Hello,

     

    We have been experiencing the same issue over the past week within our laboratory and have narrowed the issue down to one of our Anti Virus programs called 'Cylance'. I know you mentioned you have researched Anti Virus but If you use the same program then it would be worth checking whether it has been updated to the 'OPTICS' version and if so, revert back to the 'PROTECT' version. 

     

    Hope this helps

Children
  • Thanks for that tip .

     

    In general, when configuring any anti-virus it is important to exclude the MassHunter folder and MassHunter processes from active scanning. When acquisition of a data file begins MassHunter creates and writes multiple files and folders all at once. For an anti-virus program this can look like suspicious activity. The MassHunter processes, file names, and folder names won't be in most databases due to their relatively low occurrence world wide. So even if the files aren't immediately quarantined the AV may delay their creation while it looks at them more closely than normal and this could also cause acquisition errors. 

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