Gerstel maestro won't come up

upps, sorry: message was not finished

the main reason seems to be network issue/LAN card configuration.

Please check:  Firewall, Bindings (only if more than 2 NICs are used), Energy settings....etc

Troubleshooting to isolate the problem:

a) configure an additional G1701 instrument (GC only) and check the communication (Maesto configuration: NO integration)

b) do simple communication check (to proof that GC communication is still fine):

     b1) maybe by if Hyperterminal is still available: do a telnet communication on the GC IP

     b2) by Internet Browser and type in the GC-IP address (if GC iP: 10.1.1.78):

               type inside browser:

               http://10.1.1.78:9101

     typical result will be (inside the browser): "say the magic word"

thank you very much for that input.. Unfortunately the Maestro has trouble communicating with it's controller (C506) and won't initialize at all.

adding here pics of the error massages I get...

Hi Michael

uploaded the report to your cloud..

Also tried removing "check" from "inegrated" at Gerstel cnfig editor - the Maestro did not come uo as expected but chemstation did not either - got the same old original error

"Data subscription failed. Are inbound ports blocked? is there a 7890 at the IP adress?"

Roy

Hello Roy,

looks like: no communication to our controller.

several reasons: PC got a new IP (different range than our c506); c506 off; LAN cable from PC to c506 missing, LAN Hub/Switch off....

Checks (DEPENDING ON: if c506 is connected over "RS232" or "LAN")

1) pre-info collection

1a) open the "Maestro configuration editor" to see what is selected for c506 communication

1b) create an MaestroSystemReport: by “GerstelSystemReporter.exe” (inside “C:\Program Files (x86)\Gerstel\Maestro”) => upload on my cloud space

2.) LAN checks

               a) check the display of c506: it must be illuminated + some characters shown

                    if so (only if firmware age is less than 4Y): press several times STOP (@c506) => IP of 506 will be shown

                      e.g.: 10.1.1.178 

               b) do a Windows CMD ping on the seen IP of c506:

                              (PC keyboard press) Windows key (and simultaneously) R => type in white field

                              ping 10.1.1.178

                              expected positive answer: "bytes=”  “time XX ms”….

3.) if all may take too long & you want to spend time again on the “data subscription failed” analysis

               We can remove Maestro from the ChemStation Integration => use the maestro configuration editor => and uncheck the “Integrated” option

1. e.g.

regards, Michael

Hello,

yes, both systems have problems with network => so PC-networking is mixed up

a) (like written by danots): disable one NIC

b) in addition: please ask your IT => what about security SW / Firewall  /antivirus protection ... etc. ?

personal comment:

* What is strange: the PC date is set to 4th Aug 2011 !!!!

* future aspect: I think an expert should visit you (onsite engineer or by a remote session: TeamViewer)

regards, Michael

################################  side info from our SystemReport.cab   ################################ 

* Win XP SP3

* RAM: 2 GB

* G1701: E.02.01.1177

* MPS

     FW 2.5.2 (RS232 only communication)

     @COM1

* c506

     FW: 1.10.07.099

     @IP: 10.10.10.10

* Maestro: 1.3.20.41

* IP's

     PC: 10.10.10.1

     MS: 10.10.10.2

     GC: 10.10.10.3

If you have two network cards, try disabling the one for the company network.  Then run the software and see if it is able to connect.  I have recently seen several cases where a second network card that is properly configured, prevents the software from starting.  Disabling this card when you first load the software resolves the problem and then the card can be re-enabled.