G6230 TOF is suddenly no longer responding

My 6230 TOF is suddenly no longer responding and it is no longer recognized by Masshunter software or the diagnostic utility software. The instrument had pumped down over the weekend after having been shut off completely for 1+ years. 

System specs:

Windows XP, Masshunter B.04.00

Sequence of events:

Pump down via diagnostic utility commands -> 2.10 Exp-6 Torr turbo pressure in about 100 hrs

Voltage conditioning started using diagnostic utility commands -> started 8 h cycling

Switch on Masshunter acquisition software -> recognized TOF

Lost connection to TOF although it responded to being pinged.

Was no longer to communicate with either software

Are there any suggestions what we could do?

Thank you in advance.


Was this helpful?