Agilent 1260 Infinity II

We are using Agilent 1260 Infinity II with empower 3.

It happened couple of times that going from one sample set to other sample set, even vials for both sample set in same tray, instrument failure happened.

System kept on pumping mobile phase at the nominal rate but next sample set never started. There was no mistake or error with the method set because when started next morning no error happened and everything worked as normal.

In the message center following message appeared:

“Instrument Failure AgilentLC#0030D3303FFD”

What this message means and what is the reason of instrument failure?

Parents
  • Your second sample set did not start because there is a conflict that could not be resolved. Instrument failures can be separated into method or sequence.

    If you select your (failing) instrument method and press "Setup", does the instrument start equilibrating? If so, your method is (likely) good.

    If not, "Edit" your method and resolve conflicts. The main cause of conflict is that the method and sample thermostat have conflicting modes. The thermostat can be in Control or Variable. Control keeps your sampler at a constant temperature. Variable looks at the method parameters and changes accordingly. If your sampler wants to hold constant at 5C and your method has a temperature "off", the instrument is not going to know what to do.

    Sequence related errors are a little harder to identify. Often your plate configuration is not correct (vialsampler- correct trays need to be used and they need to be pushed in all the way // multisampler trays need to be configured properly in the instrument and in Empower "plates". They also must match). Your injection volume is trying to sample more than your maximum volume.

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  • Your second sample set did not start because there is a conflict that could not be resolved. Instrument failures can be separated into method or sequence.

    If you select your (failing) instrument method and press "Setup", does the instrument start equilibrating? If so, your method is (likely) good.

    If not, "Edit" your method and resolve conflicts. The main cause of conflict is that the method and sample thermostat have conflicting modes. The thermostat can be in Control or Variable. Control keeps your sampler at a constant temperature. Variable looks at the method parameters and changes accordingly. If your sampler wants to hold constant at 5C and your method has a temperature "off", the instrument is not going to know what to do.

    Sequence related errors are a little harder to identify. Often your plate configuration is not correct (vialsampler- correct trays need to be used and they need to be pushed in all the way // multisampler trays need to be configured properly in the instrument and in Empower "plates". They also must match). Your injection volume is trying to sample more than your maximum volume.

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