remote partner missing

Hi Durjoy123 

Check the configuration of the vial sampler.  It's looking for the old pump (by its serial number).

/Andy

Hey, in Lab Advisor, you can go to services and diagnostics. Then to the sampler and choose firmware declustering. Once in firmware declustering, you can click on the vialsampler and choose clear clustering configuration data. This should solve the issue. Alternative solution would be, to right click on the sampler in openlab 2.3 or your software, then choose control, then edit the pump connected to the sampler to the correct pump. Hope this helps.

Thanks a lot. It has solved the problem.

Thanks a lot. It has solved the problem.